Program and Partner Coordinator

Position Title: Coordinator, Programs and Partners

Location: Remote (Ontario, Canada based)

Job Type: 4 Days per week (30 hours/week)

Compensation: $22-$24 per hour

Start Date: June 2025

Reports To: President, Pharo

To Apply: Please send your resume and cover letter to hello@pharononprofit.com

Pharo is a rapidly growing training platform dedicated to the nonprofit sector. We provide high-quality online courses, practical resources, and an AI-powered assistant to help nonprofit professionals grow their knowledge, strengthen their organizations, and deepen their impact. With over 100 courses and 250+ resources, we empower nonprofits and their partners to lead, grow, and protect their missions.

As our second hire, you’ll play a key role in shaping the future of the Academy. This is a high-impact position with room for growth as we scale.

Pharo Academy is a part of the Reimar Group of Companies.

We’re looking for a proactive and organized Coordinator to join our team and support the continued growth of Pharo Academy. This position is perfect for someone who thrives in a fast-paced environment, enjoys wearing multiple hats, and wants to contribute meaningfully to the nonprofit sector.

The Coordinator will manage our partner network, support customer onboarding and inquiries, and oversee our course catalogue. This role combines elements of client service, content management, and partner success.

Partner Network Support

• Serve as the primary point of contact for Pharo Academy partners.
• Support partners with onboarding, questions, and marketing materials.
• Coordinate communication and updates to partners, ensuring they have what they need to succeed.
• Track partner performance and engagement.

Customer Support & Onboarding

• Respond to customer inquiries with professionalism and empathy.
• Provide onboarding support for new customers, including guiding them through the platform and recommending course bundles.
• Gather and share customer feedback to improve user experience.

Course Catalogue Management

• Manage and maintain the course catalogue, including uploading new courses and removing outdated ones.
• Monitor course performance (e.g., engagement, completion rates) and recommend changes or improvements.
• Coordinate updates or refreshes to courses as needed.
• Liaise with course contributors or vendors as needed to ensure content quality.
  

• 2+ years of experience in a coordination, customer success, or content management role (experience with nonprofits or online education a plus).
• Excellent written and verbal communication skills.
• Highly organized and detail-oriented.
• Comfortable using tools such as WordPress, LMS platforms, Google Workspace, and CRM systems.
• Customer-focused mindset with strong interpersonal skills.
• Self-starter with the ability to work independently and collaboratively.

• A chance to join a mission-driven startup at an exciting stage of growth.
• Flexibility and autonomy in a remote-first role.
• The opportunity to shape your own career path as the organization grows.
• A collaborative and supportive work environment where your voice matters.

Ready to Apply?

Please send your resume and a brief cover letter to hello@pharononprofit.com. We thank all applicants for their interest; only those selected for an interview will be contacted.