Program and Implementation Lead - Patient Support Services

Program and Implementation Lead - Patient Support Services

Apply locations Toronto, ON time type Full time posted on Posted 5 Days Ago time left to apply End Date: December 27, 2024 (17 days left to apply) job requisition id R2773773

Reference No. R2773773

Position Title: Program and Implementation Lead - Patient Support Services

Department: Patient Support Services

Location: Greater Toronto Area, Ontario

Hybrid role requires office attendance 50% of time.

About the Job

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities.

The Sanofi Patient Support Services (PSS) team is focused on enabling patient access to Sanofi therapies by providing reimbursement navigation, logistics support, financial assistance, and patient education. Sanofi offers several programs across a number of therapeutic areas.

We are seeking a Program & Implementation Lead, someone who is both creative and analytical, who will play a key role in enhancing PSP operational performance through the strategic use of data analytics and innovative solutions.

Main Responsibilities:

• Lead therapeutic area, cross-functional PSS planning and day to day program management, ensuring operational excellence across the product lifecycle in alignment with the brand’s strategic goals.
• Design, implement and evaluate PSP workflows across multiple therapeutic areas, including digital workflows and critical “leakage” points.
• Collect and analyze large sets of data from various sources to troubleshoot and objectively evaluate the operational effectiveness of programs and make necessary modifications to continuously improve operations.
• Apply vendor management and internal collaboration best practices to ensure effective partnerships and communication.
• Monitor and implement lean frameworks to continuously optimize data collection, reporting and program performance to drive results for the brand strategy and support priorities.
• Ensure vendor deliverables, timelines, and budgets are maintained according to contract terms and identify opportunities to evolve further vendor partnership excellence.
• Develop, manage and report on PSS spend, represent PSS in annual budget plans, lead/support the management of customer SOWs/contracts.
• Monitor and report on PSS performance metrics, and continuously assess performance and program delivery against business needs.
• Develop a strong partnership with key Sanofi stakeholders becoming familiar with – and support – brands, company culture, policies, procedures, mission, values and standards.
• Speak and present confidently to partners about strategic recommendations developed based on a deep understanding of program operations supported with robust data analysis.
• Develop and optimize campaigns including the deployment of process automation for the purpose of improving workforce efficiency and satisfaction.
• Ensure PSS programs are compliant with all applicable laws, regulations, and guidance with Sanofi policies and procedures.

About You

Main Requirements:

• Bachelor’s Degree
• 5+ years of professional experience in a data-driven analytical role, preferably focused on operations, process improvement or business intelligence.
• Working knowledge of PSS operations across various stages of the product lifecycle.
• Strong financial acumen and hands-on budget management experience.
• Experience working with cross-functional teams to drive operational and process enhancements.
• Proven ability to lead and influence teams without direct authority.
• Excellent critical thinking skills and a passion for problem solving through data.
• Experience in project management and continuous improvement methodologies are an asset.
• Excellent verbal and written communication skills.

Sanofi is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.