Program and Implementation Lead - Patient Support Services

Program and Implementation Lead - Patient Support Services

Apply locations Toronto, ON time type Full time posted on Posted 5 Days Ago time left to apply End Date: December 27, 2024 (17 days left to apply) job requisition id R2773773

Reference No. R2773773

Position Title: Program and Implementation Lead - Patient Support Services

Department: Patient Support Services

Location: Greater Toronto Area, Ontario

“Assistance for relocation and/or immigration is not supported for this role”

Hybrid role requires office attendance 50% of time.

About the Job

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

The Sanofi Patient Support Services (PSS) team is focused on enabling patient access to Sanofi therapies by providing reimbursement navigation, logistics support, financial assistance, and patient education. Sanofi offers several programs across a number of therapeutic areas. In addition, Sanofi is expected to launch new products and new indications for existing products that will require the design and launch of additional patient support services.

We are seeking a Program & Implementation Lead, someone who is both creative and analytical, who will play a key role in enhancing PSP operational performance through the strategic use of data analytics and innovative solutions. You should understand Sanofi’s PSP business needs and the needs of our patients and physician partners, to creatively enhance the patient journey, and connect it all via smart and innovative digital thinking. You should be equally comfortable building a marketing plan and presentation, as you would be dissecting workflows and performance metrics.

We want someone who is inspired when presented with a challenge, and confident in sharing their ideas and opinions. You should be someone who, is immersed in health tech, and is both personally and professionally curious about new technologies. By integrating data-driven decision making into all aspects of operations, you will lead ongoing innovation that delivers measurable improvements to performance, quality, and customer satisfaction. You will work with cross-functional partners, key external stakeholders, and vendors to design, implement, manage, and track performance for patient support programs to make a meaningful impact. You are inspired to make a difference, motivated to do good work, and always ready to roll up your sleeves to help produce work for our clients.

Main Responsibilities:

• Lead therapeutic area, cross-functional PSS planning and day to day program management, ensuring operational excellence across the product lifecycle in alignment with the brand’s strategic goals.
• Design, implement and evaluate PSP workflows across multiple therapeutic areas, including digital workflows and critical “leakage” points.
• Collect and analyze large sets of data from various sources to troubleshoot and objectively evaluate the operational effectiveness of programs and make necessary modifications to continuously improve operations, maximizing patient and HCP satisfaction.
• Apply vendor management and internal collaboration best practices to ensure effective partnerships and communication.
• Monitor and implement lean frameworks to continuously optimize data collection, reporting and program performance to drive results for the brand strategy and support priorities.
• Ensure vendor deliverables, timelines, and budgets are maintained according to contract terms and identify opportunities to evolve further vendor partnership excellence.
• Develop, manage and report on PSS spend, represent PSS in annual budget plans, lead/support the management of customer SOWs/contracts.
• Monitor and report on PSS performance metrics, and continuously assess performance and program delivery against business needs. Identify external and internal factors impacting performance and create solutions to address them.
• Develop a strong partnership with key Sanofi stakeholders becoming familiar with -- and support – brands, company culture, policies, procedures, mission, values and standards.
• Speak and present confidently to partners about strategic recommendations developed based on a deep understanding of program operations supported with robust data analysis.
• Develop and optimize campaigns including the deployment of process automation for the purpose of improving workforce efficiency and satisfaction.
• Ensure PSS programs are compliant with all applicable laws, regulations, and guidance with Sanofi policies and procedures.

About You

Main Requirements:

• Bachelor’s Degree
• 5+ years of professional experience in a data-driven analytical role, preferably focused on operations, process improvement or business intelligence. Pharmaceutical manufacturer and PSS vendor experience preferred.
• Working knowledge of PSS operations across various stages of the product lifecycle
• Strong financial acumen and hands-on budget management experience.
• Experience working with cross-functional teams to drive operational and process enhancements.
• Proven ability to lead and influence teams without direct authority.
• Excellent critical thinking skills and a passion for problem solving through data.
• Experience in project management and continuous improvement methodologies are an asset.
• Excellent verbal and written communication skills.

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs.

Sanofi is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.