Program Administrator

Ballad Group

Ballad Group is looking to hire a Program Administrator who is passionate about teaching, connecting, and changing the lives of those who attend Ballad Group’s Work Employment Readiness and Connections Program (WERC). We invite those who love carpentry and inspiriting others to join our team.

Who is Ballad Group? Our training programs have built capacity in diverse areas including entrepreneurship, insurance, information and computer technology, construction, French language acquisition, hospitality, supply chain management, and more. We have delivered unique training programs for a variety of organizations, Indigenous Communities, and on behalf of the Ministry of Labour & Immigration, the Ministry of Community & Social Services, and Employment and Social Development Canada.

The goal of the WERC program is to develop and administer individually focused direct skill enhancement training and job placement to enable multi-barriered Albertans to find and maintain employment. The WERC program will include in-class training as well as hands-on skills development in two simulated work sites for carpentry and hospitality.

The Opportunity

The Program Administrator will play a key role within Ballad’s Training Division in the Grande Prairie Region. This position will be responsible for program and project administration, student and employer relationship management, and ensuring that our office runs smoothly. The successful candidate will be expected to support each training program with their administrative requirements, have excellent communication skills, and a creative aptitude for developing new processes to ensure all programs run efficiently.

The Program Administrator will utilize excellent judgment to develop credible and meaningful relationships with Ballad employees, program participants, and other stakeholders, ensuring strict confidentiality. This individual will work closely with each Program Team; WERC and Essential Skills to Success. This position will report to the Program Coordinator and is located in our Grande Prairie Training Centre.

Key Responsibilities

Program Administration

• Effectively and efficiently manage all program/project inquiries via phone, email, and website.
• Identify & procure supplies and materials required for program and training offices.
• Conduct follow-up phone calls where required.
• Greet, direct, and support participants, clients, and employers who walk in our doors.

Reporting and Analytics

• Accurately input data into Ballad’s data management system; Monday.com.
• Support the Senior Program Administrator for completing MOBIUS.
• Develop and manage reporting dashboards in collaboration with Program Advisor.
• Assist with bi-weekly, monthly, and project reporting.
• Prepare agendas and take notes at team meetings when requested.

Marketing and Communications

• Ensure brand consistency on all internal training material and presentations.
• Research, register, and attend local networking events and job fairs to promote training programs.
• Collaborate with the team leads to ensure consistency.
• Promote program activities internally and externally.
• Provide positive solutions to challenges amongst staff, participants, and partners.

Other duties that may arise from time to time and as may be assigned.

Experience

The position requires the following skills, experiences, and abilities:

• Two or more years of relevant work experience.
• A post-secondary diploma in a relevant study or equivalent is an asset.
• Experience using Mobius is a bonus but not required.
• Excellent verbal and interpersonal communication skills.
• Exceptional organization, time management, and prioritization skills.
• Strong team-oriented skills.
• Strong interpersonal, relationship building, and conflict resolution skills.