Production Manager

Location: AutoCanada Collision/Velocity Autobody

Position: Production Manager

Location: Markham, ON

Classification: Onsite, Full time

Velocity Autobody in Markham is looking for an experienced Production Manager to join our growing team. You will play a crucial role in enhancing the customer experience by facilitating the completion of work required to reunite clients with repaired or restored vehicles. Leveraging your extensive knowledge of the vehicle repair process, you will manage the technical team and coordinate the flow of work within the Collision Center. This role focuses on improving profitability for the business and creating a positive work culture.

AutoCanada Collision Centres is proud to offer our full-time employees the following benefits to aid in their well-being and performance:

• Competitive pay plans and a motivated group of employees to work alongside
• Dental and vision insurance
• Prescription insurance that can discount purchases up to 80%
• Employee vehicle purchase & service programs
• Employee assistance programs focused on health & wellness

Responsibilities:

• Plan, direct, and control workflow within the collision center to ensure repairs are completed on time while maximizing shop efficiency.
• Reduce comebacks by coaching/aiding technicians to practice exceptional workmanship.
• Monitor individual technician performance and set action plans to improve performance where required.
• Conduct effective meetings and one-on-ones with team members.
• Provide constructive coaching, feedback, and communicate department goals and expectations to ensure team member success.
• Provide exceptional customer service to our valued clients.
• Manage professional relationships with both suppliers and clients.
• Manage vehicle movement within the departments and ensure all client vehicles are organized and tracked using the Management System.
• Understand the financial performance of the collision center and address any operational concerns that could impact the success of the business.
• Ensure Autobody Repair Technicians and Refinishing Technicians are repairing vehicles consistent with OEM specifications.
• Mentor, coach, train, and support the development of all associates in the collision center.
• Provide leadership and support to ensure the team is successful in achieving goals and objectives.
• Ensure tools and equipment, including the facility, are being serviced and maintained properly.
• Demonstrate and champion a healthy and safe work environment.

Requirements:

• Experience as an Autobody Manager, Production Manager, or Estimator.
• Post-Secondary education in a related discipline would be considered an asset.
• Must have previous experience being a leader and in building and mentoring a successful team.
• Strong understanding of collision center and dealership operational practices, budgeting, and expense management.
• A detailed understanding of Service and Parts operations.
• Ability to be professional and deliver exceptional service to clients.
• Excellent people management skills such as leadership, employee engagement, team development, interpersonal, coaching, mentoring, and supervisory skills.
• A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
• Strong organizational and time management skills.
• Ability to manage priorities, perform a variety of tasks, and meet required deadlines and targets.
• A person of high integrity who is trusted by others and consistently honors their commitments.
• Detail-oriented, self-motivated, and resourceful.
• Results-driven and career-focused individual with an entrepreneurial spirit and a strong desire to be successful.
• Understanding of Provincial Safety code requirements for dealerships.
• Excellent skills in Word, Excel, and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.).
• Must possess a valid driver's license and a safe driving history.

Apply Now!

For more information on our Company, please visit our website at www.autocan.ca. To apply, please submit your resume and cover letter on the Careers portion of our website.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

At AutoCanada Collision Centre, we are dedicated to fostering diversity and inclusivity. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.