Production Manager

Collision Repair Experts is looking for a Production Manager!

If you are detail-oriented and are looking to grow your expertise in the collision repair industry, then this could be your ticket to a great career. As the Production Manager of the shop, you will ensure that customer vehicles are repaired to our standards of excellence while accommodating customer needs.

You will also be responsible for overseeing and providing leadership to the repair and refinish departments while ensuring production targets are met. The Production Manager will work closely with the Technicians and supervise the overall production, setting goals and priorities.

A day in the life of a Production Manager at Collision Repair Experts

• Ensure BMS (Business Management System) accurately reflects production on the shop floor while updating due out dates on R/O's and adding production notes in Vehicle Location.
• Ensure everyone is responsible/respectful with parts, materials, and overall repairs are done correctly the first time, on time (If an ECD for repairs is missed, a valid reason must be documented in BMS).
• Assign hours and allocate repair orders to technicians. Flag labour for technicians before payroll cutoff.
• Assist in troubleshooting problems that arise during the repair process, and if a technician runs into a dilemma (if supplement damage is found, coordinate with Repair Planner and/or Estimator).
• Ensure proper maintenance is taking place for various shop equipment like diagnostics scanner, paint booth, spot welder, lifts, etc.
• Ensure 100% compliance to the CRE QC process at every stage of production.
• Provide leadership to the production staff.
• Manage production team to achieve targets.
• Take in progress & post repair photos and attach in Mitchell Connect.
• Ensure quality standards are being met to reduce and eliminate re-work and warranty claims.
• Monitor repair orders to maximize efficiency and gross profit.
• Oversee repair orders and estimates of repair cost and plan work to be performed.
• Coordinate and work with CSRs and Appraisal staff.
• Monitor parts usage and report on any materials issues.
• Assist in ordering replacement equipment, parts, and supplies.
• Review completed tasks and sign off on Quality Control form.
• Keep detailed and accurate reports and documentation.
• Maintain a working knowledge of changes in technology and repair techniques.
• Maintain safe working conditions and adhere to occupational health and safety regulations.
• Other related tasks as required.

Requirements

• Licensed Technician preferred.
• At least 5-7 years of industry experience as a Body Shop Technician preferred.
• Possess a valid driver's license.
• Proven abilities in automotive body repairs.
• Able to work well under pressure.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

In addition to an excellent work-life balance, Collision Repair Experts offers a host of benefits including:

• Inclusive work environment – we encourage you to unlock your potential and contribute meaningfully to our success.
• Learning & Development: Learning doesn’t stop when you land a job, so we’re committed to supporting you by investing in world-class training programs. You can take advantage of our virtual and in-person learning opportunities for your continuous evolution.
• Health and Wellness Programs.
• Medical insurance for your family and you.

Collision Repair Expert is operated collaboratively by Fix Auto and TD Insurance. Fix Auto is part of the Fix Network, one of the world’s largest automotive aftermarket services providers. Celebrating more than 27 years of excellence, each Fix Auto centre is owned and operated locally offering hassle-free care and services that return vehicles to their pre-collision luster and performance. With over 285 locations in Canada and 675 points of service worldwide, Fix Auto is the premier global body shop network. For more information, visit fixauto.com.