Product Support Manager

Location: Southwestern Ontario hybrid position

PRODUCT SUPPORT MANAGER- FARM/CONSTRUCTION MACHINERY AND EQUIPMENT

Grasslands Recruitment Specialists is recruiting a full-time, hybrid Product Support Manager for an established and growing multi-location full-service farm, light construction, and lawn and garden equipment dealership serving Southwestern Ontario. They represent major lines of farm and construction equipment including power units and implements, as well as many key short lines. The business employs a great group of people, many that have 20 plus years of experience in the industry, allowing for excellent customer service and a great customer experience.

This newly created position of Product Support Manager is a key member of the senior leadership team, supporting desired results. The primary focus of this aftermarket management position is to travel between and review daily and monthly performance metrics with Parts and Service Managers from each location, implementing strategies to meet and exceed market share and profitability targets.

This Product Support Manager earns a base salary of $100,000.00 + /year DOE, plus KPI-based variable opportunity, company vehicle, benefits, matching pension, and more, including the opportunity to grow with the company. If this sounds like the role you have been looking for, do not wait- apply today!

A DAY IN THE LIFE OF THE PRODUCT SUPPORT MANAGER

Reporting directly to the General Manager, in this Product Support Manager role, you will provide management and leadership of resources, evolve best practices and processes, and tools for the continuous improvement of the individual location Parts and Service Managers, achieving operational excellence. You will lead a strong team of subject matter experts in parts inventory, shipping and receiving, sales and expense analyses, cost control, waste reduction, and quality assurance.

Key deliverables include:

• Understand industry, consumer and category trends and translate those insights into actionable business recommendations to achieve parts and service goals.
• Actively manage the department managers for effective support and communication of service and product information, and customer engagement.
• Represent the company at industry tradeshows, dealer events, and other off-site selling/marketing events.
• Facilitate meetings, guide business plan development and provide parts and services support.
• Identify training needs related to product information, knowledge management, employee relations within the manager team, and throughout their broader teams.
• Analyze sales, expenses, and inventory monthly to maintain profit goals.
• Be involved in the pricing strategy of the business to ensure profitability of the company.
• Review and use the monthly Profit and Loss statements to ensure expense control and proactively plan service and sales goals with the Service and Parts Managers.
• Coordinate a prompt, efficient, and timely flow of paperwork for all departments.
• Assist the department management team in seeking out new vendors, suppliers, and manufacturers to negotiate terms and pricing for greater profitability.
• Oversee service quality assurance - setting quality standards, maintaining quality of all garage activities with the Service Managers.
• Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
• Analyze and report on parts and service department's daily, monthly, and annual key performance indicators and industry trends.
• Understand, keep abreast of, and comply with federal, provincial, and local regulations that may affect parts and service sales.

AM I A GOOD FIT FOR THIS UNIQUE PRODUCT SUPPORT MANAGER OPPORTUNITY?

The ideal Product Support Manager candidate profile includes:

• Willingness and availability to travel frequently within 3 locations and other destinations as required.
• Computer literacy, familiarity with Office 365 preferred.
• Strong oral and written communication skills.
• Strong health & safety ethic and work practices.
• Ability to comprehend, think effectively and react appropriately under pressure.
• Dealership management experience preferably in agricultural and heavy equipment field.
• Strong leadership skills.
• Organized, efficient in systems analysis, parts inventory, department security, customer service issues.
• Ability to develop relationships with body shops, aftermarket sales, parts stores.

You bring the following core competencies:

• Quality Orientation
• Communication
• Time Management
• Adaptability/Flexibility
• Creative and Innovative Thinking
• Decision Making and Judgement
• Planning and Organizing
• Result Focus
• Accountability and Dependability
• Ethics and Integrity
• Mediating and Negotiating
• Providing Consultation
• Leadership
• Coaching and Mentoring
• Development and Continual Learning

READY TO MOVE FORWARD?

If you feel that you would be right for this unique, exciting Product Support Manager role, please click on 'APPLY' and follow the easy self-serve application process or email your resume to mike@grasslandsgroup.com. Questions may be addressed in confidence to Mike Bachner at 1-866-519-2793. Only individuals who hold Canadian Citizenship or Permanent Canadian Residency need apply. While we welcome and appreciate your interest, only candidates closely matching the ideal profile will be contacted. As per Grasslands Group of Companies Privacy Policy, your personal information will be kept in complete confidence.