Product Research Analyst

About Local Line

Local Line is the leading farm-to-fork platform for restaurants, grocery stores, and distributors across North America. Our platform acts as a local food sourcing network, enabling wholesale food buyers to discover and buy from thousands of family farms. We believe we can create a better food system by shortening our global food supply chain and empowering family farms to become more successful and remain independent.

We’re a customer obsessed team of ~25 and growing quickly. We have a clear vision for the future and a roadmap to execute on, and we’re looking for teammates who want to improve our food system by helping retailers buy direct from farms.

If you’re excited about this role but do not meet 100% of the qualifications listed below, we encourage you to apply and tell us your story.

About the Role

We’re seeking a Product Research Analyst to take a proactive and strategic approach to our product design and development process. As a key player on our team, you will not only analyze the current needs of our users but also anticipate future requirements, ensuring our products continue to lead and push the local food industry forward.

Key Responsibilities

1. Customer Engagement: Proactively talk to our farmers and growers using both email and phone calls to understand their needs, challenges, and expectations for our platform.
2. Collaboration: Work closely with the Sales and Support teams to gather additional customer feedback. Collaborate with Design and Engineering teams to find user-focused solutions.
3. Market Research: Conduct thorough market research to understand current trends and the competitive landscape.
4. Product Life-cycle Participation: Be actively involved across the entire product life-cycle – from pre-build research for new features, design validation, addressing questions during the development phase, to post-build assessment.
5. Technical Proficiency: Utilize various technical tools like Jira, Django, Metabase and Sheets for efficient data analysis, research, and collaboration. Define and effectively communicate app-related issues, including articulating problem statements, documenting them, and providing examples to ensure team understanding.
6. Performance Monitoring: Monitor and measure the success of product launches and updates, tracking KPIs, analyzing user adoption rates, engagement metrics, and customer satisfaction levels.
7. Knowledge Base Development: Assist in the development of user-friendly knowledge base articles to provide customers with self-service resources and support.
8. Reporting: Prepare clear and concise reports that summarize findings, recommendations, and insights, and present these to stakeholders. Continually track and report on product performance and market changes.

Qualifications

• Minimum of 3 years in a product research, management, or analyst role.
• Excellent interpersonal skills, with a genuine desire to connect with our users.
• Strong written and verbal communication skills, with the ability to present complex information clearly and concisely.
• Ability to work collaboratively within cross-functional teams.
• Technical proficiency with tools such as Jira, FullStory (or equivalent product analytics tool), Sheets, and other relevant platforms.
• Highly organized, with a demonstrated ability to create processes for information collection and organization.

In this role, you’ll have:

• Competitive compensation.
• Comprehensive benefits package.
• Working hours from 9am-5pm est, Monday-Friday.
• 3-4 weeks vacation.
• Meaningful work with high performers at a growing startup!

Hiring Process

To apply for this role, please submit your resume and a 0:30-1:00 minute video intro outlining your background and why you’re interested in working at Local Line. Successful applicants will be contacted for a 30 minute interview with management, followed by a 30 minute interview with members of our engineering and support teams.

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Local Line is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.