Product Manager, Payments

We are currently seeking a Product Manager to join our Payments business. This role sits within the Product Management function and reports to the Group Product Manager, FinTech. This role can be performed from one of our Canadian offices in a hybrid capacity.

What your team does:

You will be continuing to evolve our Payments business which is our fastest growing frontier for Clio. This role is unique as you will have the incredible opportunity to evolve our Product Led Growth function specifically for Payments.

As the successful candidate, we will rely on your tried, tested and well honed product management skills combined with your experience in the Fintech space to shape the trajectory of this product. You will drive the adoption and engagement of Payments and the awareness and attachment of it. The business will look to you to advocate for PLG within Payments, and educate others on the value, realities and best practices of the discipline.

What you'll work on:

• Product Leadership: In collaboration with your Development Manager, Design and Data Insights counterparts (your quad) you will use rapid testing and iteration to generate learnings and drive successful outcomes. Working from the overarching strategy set by your Group Product Manager you will develop a roadmap in conjunction with your peers that moves our business forward and evangelize this throughout the company.
• Strategy and Prioritization: You will drive customer and market research, identify opportunities, develop unbiased business cases and determine priorities that help Clio best deliver on our mission and against our annual OKRs. You will build conviction in the initiatives that you choose to invest in and be willing to pivot when priorities change or new information comes to light.
• Market and Customer Understanding: We truly believe that the success of our customers comes first so expectations for Product Managers to be the expert on the user is high. As such, constant communication with customers (existing, churned and prospect), as well as a deep understanding of the markets in which we operate will be expected. This will be complemented by deep quantitative data to complete the customer picture.

What you bring:

• A fintech background (billing, payments, accounting, payroll) with solid financial literacy skills
• Previous experience in a PLG role in a B2B, or experience with PLG tactics. If that experience extends to a verticalized SaaS even better!
• A significant number of failures under your belt; the learnings of which you can bring to Clio
• Can work in a highly collaborative team without ego
• Have the ability to foster strong relationships with stakeholders at all levels within the organization
• Have experience using data to inform decisions without succumbing to analysis paralysis
• Have the ability to thrive and deliver while surrounded by chaos and ambiguity
• Have the genuine ability to put yourself in our customers' shoes and operate from a place of empathy
• Are enthusiastic to learn a new, complex domain and the humility to ask for help when needed
• Have a track record of breaking down objectives into initiatives and delivering to customers at scale

Serious bonus points if you have:

• Proven experience participating in building and scaling a payments business
• Demonstrable experience self-serving answers, insights and data from a variety of data analytics tools (including writing SQL queries)

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.
• Flexible time off policy, with an encouraged 20 days off per year.
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Clio is more than just a tech company - we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility:

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.