Product Manager

We are excited to hire a Product Manager, and are specifically seeking a trailblazer—someone who relishes the opportunity to work across a complex network of teams and help turn bold ideas into tangible solutions that make a real impact.

Please note: This is a full-time regular hybrid position, which requires regular in-office presence (in either Saanichton or Burnaby, BC).

About PBC Solutions
PBC Solutions has been recognized as one of British Columbia's Top Employers for 2025!
PBC Solutions Ltd. was created in 2022 as a wholly owned subsidiary of PBC Health Benefits Society (operating as Pacific Blue Cross), #1 health benefits provider in BC. Our mandate is to design, transform, and deliver the benefits and claims administration services offered by governments and other large organizations along with our consortium partners DXC Advanced Solutions, NTT DATA, and EY.

Since the spring of 2023, PBC Solutions administers and leads the transformation and digitization of Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health. HIBC Services administers medically-necessary insured doctor and hospital services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs. In the future, the business will expand to additional public and private client work.

At PBC Solutions, we are committed to driving meaningful change in the healthcare ecosystem. As an industry leader, we are on a mission to support our clients through cutting-edge strategies, streamlined processes, and innovative solutions.

Position Summary
As a senior member of the Product Management team, you will own the development of the product roadmap—define, develop, prioritize and communicate the product vision and help deliver the path to success. You will work hand-in-hand with diverse teams to ensure that the products deliver value incrementally to our client and fits within the larger organizational goals.

Primary Duties
Product Strategy, Roadmap & Vision

• Lead product discovery to innovate on the most effective ways to improve the connection between PBCS and our client/users.
• Go deep with your technical counterparts to understand problems and dependencies and help guide the team to efficient and timely solutions to achieve the product vision.
• Help deliver on future-oriented goals and policy-driven mandates.

Backlog Management & Prioritization

• Own and prioritize the product backlog, collaborating with Agile teams to define, break down, and manage Features and Epics.
• Ensure backlog aligns with business value and strategic priorities.
• Develop and execute strategies for revenue growth through backlog expansion.
• Establish metrics and KPIs to measure success and drive data-informed decisions, utilizing strong analytical skills and familiarity with tools such as dashboards, reporting platforms, and data visualization software.

Engagement and Communication with Interested Parties

• You will act as the primary liaison between client needs and Agile teams. You will ideally become a go-to person for key clients to engage with—and ultimately trust.
• Regularly update impacted parties, including client leadership and PBCS leadership, on progress, risks, and changes in product direction.
• Partner with key parties to manage expectations, establish priorities, and ensure clear communication across teams. Bring clarity and structure to complex initiatives with a focus on delivering value.

Program Increment & Release Planning

• Develop and maintain a product roadmap that balances strategic initiatives and operational needs, driving business planning and securing funding through the creation of effective business cases.
• Participate in PI Planning, ensuring that releases are well-defined, coordinated, and aligned with the roadmap.
• Collaborate with teams to ensure smooth execution of the program increment.

Continuous Improvement & Agile Alignment

• Help elevate the Product Management practice at PBCS and create an inclusive and supportive team culture.
• Identify and address challenges unique to a government service provider context, balancing innovation with compliance and accountability.
• Foster a culture of continuous improvement, driving iterations based on feedback and data.
• Champion Agile and SAFe practices, ensuring adherence to frameworks and fostering a culture of continuous improvement and help teams internalize agile principles to optimize our product management practices.
• Other duties as assigned.

Required Education and Experience

• 7+ years of relevant professional experience (e.g., project management, agile leadership), with at least 5 years in Product Management.
• Proven track record of successfully driving a product from concept to release; supporting large and complex projects.
• Experience managing the end-to-end product lifecycle, from ideation to delivery, and understanding product strategy.
• An equivalent combination of education and experience may be considered.

Preferred Qualifications

• Highly experienced with agile tools including JIRA, Kendis, and Workday.
• SAFe Agile certification.

Knowledge, Skills, and Abilities

• Excellent leadership, communication and interpersonal skills.
• Experience working with public sector clients; namely, healthcare related.
• Adept at understanding emerging priorities.
• Deep knowledge of Agile principles and how they scale across larger organizations.
• Ability to develop product roadmaps, define product vision, and make data-driven decisions.
• Track record of delivering high impact projects within large, matrixed organizations/firms.
• Ability to work collaboratively and effectively with cross functional teams and interested parties at all levels, including executives, business leaders.
• Excellent communicator and highly skilled at conflict resolution and can help foster strong partnerships and strategic alignment.

Required Competencies

• Strong understanding of Agile/SAFe principles.
• Product Lifecycle Management.
• Strategic Thinking.
• Leadership in complex environments.
• Management of Interested Parties.
• Communication.

Travel / Work Location
PBC Solutions is Headquartered in Saanichton, BC (a suburb of Victoria) and also has offices in Burnaby. We operate in a hybrid in-person and virtual environment and the successful candidate must be based in BC with the ability to come to the office when required.

What's in it for you
We offer market competitive total compensation, including an annual incentive bonus plan and market-based salaries. The base salary range for this position is $76,800 - $115,200 annually. Placement in the salary range will be determined by the level of experience and expertise based on corporate guidelines, with the goal to ensure market competitiveness and internal equity.

We offer a robust health & dental benefits plan, with flexible options that will meet you and your family's needs. We also offer a Defined Benefit Pension Plan (PSPP), for all eligible employees, as well as generous paid leaves.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender or gender identity, sexual orientation, religion, ability, education level, parental status, or socioeconomic status.

PBC Solutions is an equal opportunity employer and welcomes applications from all qualified candidates.

To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to hr@pbcsolutions.ca

Does this opportunity resonate with you?
Are you seeking a work environment that will challenge you, provide stretch opportunities, and support your success and growth? Then you've found your ideal work environment - Apply today please! We'd love to talk with you to explore this opportunity further with you.

Please note, if selected for this opportunity, you will be required to undergo a background check in accordance with PBC Solutions policies.

We sincerely thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.

This posting will be open until filled. We will start reviewing applications on March 13, 2025.

How we work
Our Guiding Principles
Honesty– We will be truthful. We will create a safe environment to communicate proactively, openly and with respect. We will be transparent and genuine with our interests.
Integrity– We will act consistently to do the right thing and ensure our words and actions align. Embracing opportunities and challenges, we will live our shared values and vision.
Reciprocity- We will strive for fair and balanced exchanges leveraging our unique strengths and resources, recognizing this requires an ongoing give and take. We will win and lose as one.
Autonomy– We respect and acknowledge the interests of each party. We trust each other to make decisions and act based on our diverse strengths to achieve our mutually desired outcomes.
Loyalty– We will be bold, brave, and committed to our relationship. As partners, we will advocate for one another, celebrate our successes, and have each other’s back through our challenges.
Equity– We commit to a balanced partnership. We will make decisions and act based on a fair assessment of capabilities, risks, constraints, and opportunities to achieve mutual success.

Our Intended Behaviours
Communication– We actively communicate in a timely, open, respectful, and responsive manner with the intent to gain understanding and find solutions.
Flexibility– We will be agile, adaptable, and creative to enable responsive service delivery and embrace challenges and change with an open-minded and positive attitude.
Perspective– We seek to understand interests, assumptions, actions, and diverse backgrounds by actively sharing and exploring all points of view.
Focus– We will use our Shared Vision as our North Star to evaluate, prioritize, and deliver successful results.
Trust & Confidence– We lead with trust. We consistently behave in ways that earn and inspire confidence by being credible, reliable, and transparent even when vulnerable.
Feedback– No surprises. We will maintain a strong relationship through timely, purposeful feedback in a safe, respectful, and collaborative environment.
Solution-oriented– We see possibilities rather than limitations. We use our diverse capabilities to develop options to resolve our challenges.