Product Design Manager, Retail (Inventory Management & Sales Insights)

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is seeking a Product Design Manager to join the Retail team leading the experience for its Inventory Management and Sales Insights teams. This team creates actionable insights that help retailers manage their inventory levels and identify new sales trends. Working across products and customer touch points, these designers leverage established and emerging design systems to take the boring out of business. The experiences they create help retail buyers simplify how they set up our products, showcase their merchandise, and manage their orders.

What you’ll be doing:

• Problem Solving
• Understand business objectives to solve highly abstract problems and uncover unidentified ones.
• Connect and lead teams in executing solutions end-to-end.
• Apply strategic thinking not just in execution but to shape how teams approach new problems.
• Driving User-Centricity
• Make and communicate comprehensive design strategies based on quantitative and qualitative data and work in partnership with product managers to lead the problem definition.
• Facilitates journey mapping and introduces design thinking methods to influence cross-functional teams and advocate for the user.
• Embedding Systems Thinking
• Lead a team in defining discovery existing system libraries as well as evolving components for user and industry relevancy.
• Create prototypes or support the team to do so.
• Develop a masterful understanding of design system principles (and the current state of design within the industry) within your team.
• Coaching and Management
• Oversee the completion of projects, establish processes to improve efficiency, nurture key relationships within the company, and provide mentorship to your team.
• Supervises contributors on projects and manages the workload and backlog across the team.
• Ensure that each designer in your team has a plan to grow and meet their potential and support them in the challenges they face.
• Has a high-bar for quality and craft, and holds themselves accountable for shared outcomes.

What you need to bring:

• 2+ years of industry experience in a people management role on a Design team, experience in matrix organizations a plus.
• Foundational design-related education (Bachelor of Design, or Visual Arts, or Architecture, or Industrial Design, or Communication).
• An acute self-awareness and deep empathy - for both the customer and your team’s goals.
• A tenured, evolutionary perspective on technology, product, and design practices.
• Applied experience with service design practices and a practice of constantly evolving your design process.
• An appetite (and the skill) for working across all digital and physical manifestations of what we design.
• A passion for mentoring executives, product managers, and engineers to deliver user-centered solutions.
• Excellent communication and data visualization skills. You can bring internal stakeholders on your design journey and support your decisions with focus and brevity.
• A deep curiosity and ability to consider product strategy and vision. You don’t just care about “how it looks,” or “what we should design,” but “why are we designing this at all?”
• Experience with Agile design sprint methodologies, tools, and processes as well as with the Jira platform.
• Fluency with product, design, and prototyping tools such as Figma, Google Suite, Miro.

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs every day;
• Work in a team big enough for growth but lean enough to make a real impact.
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback.
• Development of very high traffic products, used at the global scale.
• Opportunities to learn and expand your skill set.
• Become a valued part of the diverse and inclusive Lightspeed family.

... and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners).
• Unlimited/flexible paid time off policy.
• Health Insurance.
• Health and wellness benefit of $500 per year.
• Paid leave and assistance for new parents.
• Online Mental Health Resources.
• Access to LinkedIn Learning.

At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skillset, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the base salary for this position to be in the range of $130,000 - $160,000 CAD, depending on the candidate’s location. Additionally, this role may be eligible for discretionary short-term and long-term incentives. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off.

Lightspeed is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, colour, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.