Product Area Lead – Transactional Business Banking and Product Area Lead - Business Banking - L[...]

At ING Australia, we value diversity and individuality, recognising that each person's uniqueness sets them apart. Our career opportunities are designed to match your distinctiveness, offering a global platform, an inclusive environment, and cutting-edge technology to empower you to excel.

We are thrilled to introduce two new openings to the market:

1. Product Area Lead – Transactional Business Banking

2. Product Area Lead – Business Banking - Lending

We are looking for new Product Area Leads for the Product Area ‘Transactional Business Banking’ and ‘Lending’ in the Business Banking Delivery tribe.

A Product Area Lead (PAL) is responsible to set the vision (the why) and help the squads from their area to make it happen (the what). The Product Area Lead in the Agile design is also responsible for the management and development of the people within their area.

As a Product Area Lead (PAL) collaborating with the IT Area Lead (ITAL), the responsibility lies in ensuring efficient delivery within your domain. The PAL and ITAL work together to establish an effective Way of Working, crucial for enabling seamless collaboration among individuals from diverse cultural backgrounds and origins to achieve common goals.

As a Product Area Lead, you’ll steer agile teams and squads towards enhancing the experience for our target audience in transactional business banking and lending sectors. This involves spearheading strategic technology initiatives and ensuring continuous enhancement of customer experiences.

Our ideal candidate possesses expertise in managing intricate technology projects, collaborating with both internal and global stakeholders, as well as external partners, to achieve ING's financial and non-financial objectives.

We are seeking a creative thinker who can navigate complex products and environments, identifying optimal strategies to enhance client outcomes and drive structural transformation at ING.

As a key member of the Business Banking Delivery tribe leadership team, collaboration is essential. Working closely with team members, you’ll collectively define the vision and oversee its execution. Your role also involves managing stakeholders within and outside of ING.

In these roles, you’ll write the value proposition end to end journey while elevating agile delivery practices across Business Banking's Transactional Business Banking and Lending projects by fostering team growth through performance discussions and career development. Your responsibilities will include fostering innovation, championing customer-centric product development, leading sustainability efforts, and overseeing risk management within your domain.

Interested in joining us? Submit your application along with a cover letter detailing the role you believe aligns best with your skills and why. Share with us your passion for joining ING and how you envision making an impact from day one!

What you’ll do

• Lead the way in shaping the Business Bank Lending/Transactional Business Banking technology roadmap, collaborating with local and global partners and external third parties.
• Lead and empower a team of delivery professionals with exceptional expertise to achieve the growth aspirations of Business Banking, whilst developing their careers and supporting a strong “orange” culture of “can-do mentality” and effective collaboration.
• Drive the agile delivery of cutting-edge capabilities and ongoing enhancements to our operational systems and processes.
• Stay at the forefront of innovation and progress in our technology landscape.

What we’re looking for

• Proven (business) banking Transactional Business Banking/Lending product and service experience
• Demonstrated expertise (6 years+) in marketing, product management, process management, and/or digitisation/automation projects.
• Ability to articulate strategies, set strategic directions, and prioritise delivery initiatives for optimal time-to-value
• Demonstrated leadership experience coupled with a strong coaching and development mindset
• Experience with managing teams of proficient product experts, Product Owners, designers and tech resources in delivery squads.
• Track record of success in transformation, digitisation, and operational efficiency programs with a customer-centric approach
• Experience in leading changes to products and customer journeys for enhanced growth, efficiency, and customer experience
• Proficiency in resolving complex delivery issues and incident rectification
• Proven experience engaging and influencing a diverse range of stakeholders, both internal and external to the organisation, including vendors and strategic partners

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on an approved sustainability activity

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

Need more?

Contact Rachel Yuen on rachel.yuen@ing.com

Applications close on 22nd April 2025

Before you apply

Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager.