Process Improvement - Project Manager

Synopsis of the role

You will be a critical part of the Business Optimization team and responsible for end to end execution and delivery of improvement projects with a clear focus on savings and ROI. The individual will lead initiative identification, design thinking, requirement documentation, solution implementation and change management for their process improvement initiatives.

What You’ll Do

• Define operational value streams, deliver business cases, identify gaps/opportunities, remove roadblocks and continuously improve existing solutions.

• Gather requirements and lead design thinking with business stakeholders, manage backlogs and own technical requirements for implementation.

• Leverage technical expertise for project planning, resource management, system / technology / validation, testing and implementation planning

• Manage complete execution of automation, AI and productivity initiatives on time and within budget to deliver the defined savings for the year.

• Prioritize a pipeline of opportunities to drive efficiency and improve consumer/customer experience using available technology ops while continuously looking for new technologies and solutions.

• Build stakeholder relationships, deliver ops readiness plan and drive communication for continuous improvement philosophy and quality culture.

What experience you need

• 5 to 8 years’ experience in fast paced matrix environment

• Process engineering background

• Extensive knowledge on process improvement tools and methodologies

• Experience with cloud infrastructure

• Ability to manage technical implementation through SDLC cycle

• B2B and B2C Operations/Delivery know-how

• Expert knowledge of JIRA and Confluence

• Experience working with multiple cross-functional stakeholders

What could set you apart

• Six Sigma Black Belt Certification

• Project Management Professional (PMP)

• Master of Business Administration (MBA)

• Agile and Lean certifications

• Experience with Google Vertex AI, RPA, IVR, APIs, Automation

• Knowledge of Equifax products and systems

• General knowledge of Equifax policies and procedures

Primary Location:

CAN-Toronto-5700 Yonge

Function:

Function - Project, Program and Process Management

Schedule:

Full time