Process Improvement Coordinator

Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.

Come Join Our Team!

Purpose:

The Process Improvement Coordinator provides project and process improvement support throughout the Homecare line of business to drive improved results in the areas of costs, quality and service. Working under the direction of the Process Improvement Manager and collaborating with all Homecare teams, this role ensures a standardized approach, with full process rigor applied to all projects and improvement initiatives.

Location: Ontario Medical Supply, Ottawa, ON

Reports to: Process Improvement Manager

No. of Positions: 1

ATR: 4650

Type: Full time, Permanent

Salary: Salary, commensurate with experience

Benefits: Yes

Job Responsibilities:

1. Assist PIM in collaborating with Homecare teams to develop process improvement opportunities, document change requests and develop in-house solutions for improvements.
2. Update and review Work Instructions to ensure all are up to date in collaboration with Homecare teams, ensuring records are up to date for all audit requirements i.e. ISO and GMP.
3. Work alongside Quality Control to ensure SOPs that are ERP related/process related are up to date in collaboration in order to maintain GMP/SOP requirements.
4. Assist Homecare teams with improving training, including preparing training records and testing training to validate effectiveness.
5. Arrange and facilitate focus groups for improvements and change requests.
6. Participate in meetings with homecare team leaders or SMEs regularly to discuss process effectiveness, discuss solutions and increase awareness among all teams of changes that are requested.
7. Index reports to include information such as what they are used for, who owns the report and delivery frequency of the report.
8. Validate reports for the various departments to ensure effectiveness and proper utilization.
9. Coordinate with Finance and Homecare teams to identify and improve invoice gaps/issues.
10. Centralize pricing, populate and update special pricing tables in coordination with the LOB owners/Departments.
11. Backfill the Data Analyst role as needed.
12. Other duties as assigned.

Qualifications:

1. 1 – 3+ years of relevant process improvement experience.
2. 1 – 3+ years customer service experience.
3. Project Management certification and experience - PMP an asset.
4. Proficiency in MS Office (Excel, PowerPoint, Word, Outlook, Projects, Visio, Power BI).
5. Lean and/or Six Sigma in process an asset.
6. ERP Experience in Sales and Warehouse management Modules.
7. Experience with Learning Management software an asset.

Skills:

1. Strong ability to work within a team and help to directionally drive projects.
2. Ability to work in a fast-paced environment.
3. Strong organizational skills.
4. Ability to work independently and maintain project timelines.
5. Ability to prioritize and multi-task.
6. Ability to problem solve and react to unforeseen changes/events within a project.
7. Strong knowledge of software systems and the ability to learn new systems.

While we thank you for your interest, only select applicants will be contacted regarding the position.

Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.