Process Business Consultant

Process Business Consultant

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Locations: Toronto, ON

Time Type: Full time

Posted on: Posted Yesterday

Time left to apply: End Date: November 19, 2024 (4 days left to apply)

Job Requisition ID: 2424568

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Reporting to the Director, Cards Acquisition Enablement, you will support the implementation of the cards acquisition enablement roadmap for all consumer credit card products. You will also serve as the Credit Services subject matter expert focused on delivering improvements in back-office fulfillment processes and system enhancements. In this capacity, you will conduct research, analyze/interpret data, and document business information related to process changes resulting from Projects, Compass releases, Audits, Risk reviews, continuous improvements, or other requested changes. You will conduct operational impact assessments as they relate to proposed changes, liaise with internal colleagues, and others to obtain, provide, verify, and discuss information and best practices. You will recommend viable solutions and improvements to existing procedures, processes, and develop options regarding any proposed changes. You will prepare new procedures or update existing changes, obtaining sign-off, and working with the business to successfully deploy these changes.

At CIBC, we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Process Improvement - Identify and analyze existing business processes and associated risks and controls, including identification of significant control weaknesses. Update, create and implement business policies as required, including introduction of new policy requirements identified during projects and ad-hoc reviews. Implement creative, innovative, and well-controlled processes into the operational environment. Work with management to develop action plans ensuring recommendations provide realistic and workable solutions.
• Risk Analysis - Conduct risk identification and analysis including mitigation strategies, and project validation, and present to relevant stakeholders as appropriate. Obtain business management's commitment to corrective action, and ensure that action plans and time frames are clearly articulated.
• Compliance - Ensure that project teams adequately prepare business requirements and/or process flowcharts. Analyze and identify control and compliance opportunities and/or deficiencies. Negotiate appropriate balance between internal control and business needs with varied levels of management.
• Leveraging Technology - Become a technology expert. Share your knowledge and experience with the following systems (an asset):
• Compass
• TS2
• ECIF

Who you are

• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• You’re creative and results oriented. You are innovative and adaptable, with excellent attention to detail.
• You can demonstrate experience in the financial industries (5-7+ years).
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location: Toronto-81 Bay, 25th Floor

Employment Type: Regular

Weekly Hours: 37.5

Skills: Analytical Thinking, Business Operations, Business Planning, Continual Improvement Process, Market Research, Process Changes, Product Analysis, Product Management

At CIBC, we are in business to help our clients, employees, and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork, and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees, and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.