Privacy and Compliance Officer

The opportunity:

The Canadian Resident Matching Service (CaRMS), located in downtown Ottawa, is seeking a talented, strategic, and detail-oriented Privacy and Compliance Officer to join our team. Reporting to the Director of Client Experience and Service Excellence, this role is pivotal in overseeing compliance and privacy activities across the organization, serving as the organization’s Chief Privacy Officer.

This is a full-time permanent role and bilingual proficiency in English and French is a must. The role is a hybrid position, and the individual must be comfortable working from the office at least once a week. Occasional overtime may be required to meet critical deadlines.

The role and responsibilities:

• Manage and centralize corporate policies related to match processes, compliance, and privacy.
• Maintain the corporate privacy plan, conduct privacy impact assessments, and ensure compliance while mitigating risks.
• Manage the Violations Review process including investigations and communications.
• Support the Board Violations Review Committee by providing documentation and strategic recommendations to the management.
• Responsible for documentation of corporate standard operating procedures, processes, and data/IT security rules related to match processes.
• Handle compliance requests, draft responses, and prepare reports on operational inquiries.
• Manage and update corporate contracts to ensure ongoing compliance.
• Conduct match-related audits, including compassion requests, and draft responses to audit requests.
• Provide administrative support for legal matters and liaise with external legal counsel.
• Engage with external privacy committees and maintain the corporate risk management framework.
• Assist in updating compliance policies to reflect regulatory changes and best practices.
• Initiate, facilitate and promote activities to foster privacy awareness; corporate privacy training for all staff is managed and up to date.

Qualifications:

• University degree in related field.
• Certified Information Privacy Professional (CIPP/C) designation is preferred.
• 5+ years’ experience in legal, compliance, contract management, and privacy experience.
• A minimum of 2 years of related work experience in a healthcare setting is preferred.
• Demonstrated expertise in applying privacy legislation.

The successful candidate:

You are an expert in privacy legislation and compliance, with significant knowledge of Canadian and provincial personal information laws. You also bring experience in risk management, further strengthening your ability to identify and mitigate potential compliance challenges. You can lead discussions, provide strategic advice to senior management on critical issues, and engage effectively with internal and external stakeholders.

You are highly organized and detail-oriented, you excel at managing multiple priorities with strong analytical and problem-solving skills. You have strong written and oral communication skills and thrive both independently and as part of a collaborative team.

You are motivated by the opportunity to contribute to an organization that values trust, equity, and excellence in service delivery.

About CaRMS:

The Canadian Resident Matching Service (CaRMS) is a national, independent, not-for-profit organization that provides digital solutions and expertise that matches medical students with training opportunities in Canada. CaRMS’ mission is to serve as trusted stewards, builders, and innovators of data informed application and matching services. Our vision is to provide the best possible outcomes for both applicants and faculty through safe, fair, and equitable application and matching systems.

Established in 1970 to provide a fair, objective, and transparent process, CaRMS works with the medical education community, medical schools, and residents/students to provide the digital platform, mathematical algorithm, and knowledge that matches students with medical residency training opportunities.

CaRMS is a client service focused organization relying on a caring and committed team for our success.

What we offer:

CaRMS values an equitable, diverse, and inclusive workforce. We offer a collaborative and enjoyable hybrid work environment that focuses on continuous quality improvement (CQI), professional growth opportunities, a comprehensive benefits package, and an industry leading defined contribution pension plan.

How to apply:

Qualified applicants should submit their resume and cover letter to hr@carms.ca.

If you are contacted by CaRMS for a job opportunity and require any accommodation or assistance, please inform us directly at hr@carms.ca.

The CaRMS team celebrates diversity and is committed to creating an inclusive environment for all employees. We welcome those who would contribute to the further diversification of our organization including, but not limited to: women; visible minorities; First Nations, Inuit, and Métis peoples; persons with disabilities; and persons of any sexual orientation, gender identity and/or expression.