Principal Product Designer (People Manager)

Toronto

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

PagerDuty seeks a Principal Product Designer (People Manager) to join our diverse, customer-focused team! In this role, you will report to our Head of Product Design and Research and lead and mentor a team of designers while also contributing hands-on design work when needed. You will partner closely with product managers, engineers, and other stakeholders to drive the design direction for critical projects on our roadmap. This is an exciting opportunity to be a player/coach to shape the future of digital operations management and significantly impact how organizations handle critical incidents and time-sensitive work. The ideal candidate is a master of the design craft with strong leadership skills and a passion for solving complex problems.

KEY RESPONSIBILITIES

• Lead and mentor a team of product designers, fostering a culture of creativity, collaboration, and continuous improvement.
• Drive and lead projects and initiatives that have a critical and direct impact on the company's direction.
• Contribute to the design system, creating new patterns and supporting documentation.
• Work with your design partners to translate complex operational concepts and data into clear, actionable, and visually appealing user interfaces.
• Lead product delivery successfully, managing cross-functional responsibilities.
• Effectively communicate business updates and initiatives to the team, ensuring understanding of departmental decisions.
• Set operational objectives, delegate effectively, and utilize resources creatively to meet schedule goals.
• Represent the UX team in customer meetings, workshops, conferences, and other external events.
• Identify talent needs, shape requisitions, and actively participate in recruiting efforts.
• Understand the balance between planning out work and just getting things done, between getting your hands dirty and getting out of the team’s way.

BASIC QUALIFICATIONS

• 10+ years of professional experience in UX Design, UX Research, or a similar role with a design-led, high-growth, SaaS business.
• Effectively communicate design rationale and use storytelling techniques with partners, stakeholders, and direct reports.
• Expert knowledge of UX processes, design systems, and prototyping tools.
• Strong understanding of technical implications of design decisions.
• Ability to focus on engagement and retention of a team through regular 1-1s and effective career conversations.
• Capability to assess talent, actively participate in recruitment, and contribute to strategic hiring efforts.
• Proven track record of leading design teams and mentoring designers.
• You can still design if needed (though that won’t be the primary function of this role).

PREFERRED QUALIFICATIONS

• Bachelor's degree in Design, Human-Computer Interaction, or a related field, or equivalent degree or experience.
• Experience in designing complex enterprise software products.
• Strong communication and presentation skills.
• Ability to influence cross-functional stakeholders and drive consensus.
• Experience with agile development methodologies.
• Passion for staying current with industry trends and best practices.

PagerDuty is a flexible, hybrid workplace. This role is expected to come into our Toronto office 1 day per month.

The base salary range for this position is 134,000 - 200,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

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