Principal Consultant - Asset Management Strategy

Principal Consultant - Asset Management Strategy

Natural Factors

Surrey

CAD 80,000 - 100,000

Be among the first applicants.

6 days ago

Not just a job, but a career. Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems, and industrial services in several industries. Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purposes:

Planning holistic business strategy for asset management, working with decision makers and/or management-level clients, analyzing and identifying opportunities. This role requires full knowledge and understanding of refinery, upstream, or LNG operations for Reliability and Maintenance (RAM). Direct experience in refinery or chemicals plant operations is highly valued. Advising clients on solutions, along with a strong understanding of the client's objectives, challenges, and value proposition. Responsible for overseeing and managing project team operations over the lifecycle.

The postholder will be required to work as part of a team—both within the location and remotely. The successful candidate will have a willingness to travel as and when required mainly on an international basis (with some domestic travel) approximately 25-50% of the time.

Responsibilities:

• Key Account Management - Manage a portfolio of key and strategic customer relationships either personally or through a medium- to large-sized team of account managers. Develop and execute tailored solutions and strategies for customers that ensure their ongoing satisfaction and loyalty while also enhancing profitability.
• Customer Relationship Management - Develop and implement a relationship management plan for strategic, complex existing accounts to build key relationships at local and national levels. Coordinate the engagement of the company with the customer organization to ensure effective two-way flow of information and resolution of issues.
• Customer Needs Clarification - Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify medium- to long-term customer needs, and develop a specification of customer requirements.
• Sell Customer Propositions - Lead a cross-functional internal team (e.g., technical, commercial, and legal) to configure a complex tailored or bespoke product-and-services solution and associated contractual terms that meet the customer's mid- to long-term needs. Negotiate agreement with the customer and internally with commercial colleagues to ensure that customer requirements are met at an acceptable level of profitability and cash flow.
• Promoting Customer Focus - Develop internal marketing plans and work collaboratively with other departments to improve internal relationships and build strong external customer relationships.
• Customer Relationship Development - Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization.
• Operational Compliance - Monitor and review performance and behaviors within the area of responsibility to identify and resolve noncompliance with the company's policies and relevant regulatory codes.
• Personal Capability Building - Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development.

Position Requirements:

• Customer Focus - Builds strong customer relationships and delivers customer-centric solutions.
• Business Insight - Applies knowledge of business and the marketplace to advance the company's goals.
• Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Strategic Mindset - Sees ahead to future possibilities and translates them into breakthrough strategies.
• Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives.

Skills:

• Manages Resistance - Applies expertise to act as an authority to acknowledge a client's indifference and gain agreement from the client to discover the root causes of resistance.
• Understands Customer Needs - Applies expertise to act as an authority to articulate the customer needs in the customer's business language.
• Verbal Communication - Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective verbal communications skills.

Education:

BEng/ MEng in Mechanical engineering is required or equivalent experience. Achieved Chartered Engineer status and demonstrate commitment to CPD.

General Experience:

• Previous maintenance experience in Refinery, Chemical, Petrochemical, or Upstream facilities.
• Agile Project methodology experience would be advantageous.
• Good organizational skills and ability to meet deadlines within budget.
• Excellent communication and interpersonal skills (excellent English skills, both written and oral) and the ability to deal with colleagues and clients professionally.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable, and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status.