Portfolio Administrator (6 Month Contract)

WHO WE ARE

HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage product.

OUR VALUES, OUR PASSION

At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.

• Courage to Act. Do the Right Thing
• One Team. One Vision
• Think Long-Term. Ever-Evolving

POSITION SUMMARY:

The mandate of the role is to provide ongoing administration oversight of the entire Mortgage portfolio, by delivering high-quality service and efficient processes to the Bank’s Clients and internal departments to keep pace with growth and evolving business needs, as well as ensure the Bank’s collateral continues to be sound and secure by completing processes in accordance with the Bank’s policy.

MAJOR ELEMENTS OF THE ROLE:

Specific accountabilities of the job include:

• Receive, categorize, and scan incoming mail and cheques.
• Check the client's mailing address on the internal systems and redirect the returned mails to the correct mailing address.
• Generate and quality check the communication letters and coordinate with the external vendor, to ensure smooth distribution of the letters/correspondence.
• Coordinate timely signatures from management and dispatch the document to the legal professionals within established Service Level Agreements, for the prepared discharge documents.
• Reconcile the cheques/payments, scan and upload the documents in the internal systems and dispatch it to the respective legal professionals or clients.
• Review all paid out files and ensure the reason of repayment is validated and close the file on the internal system by uploading the final registered discharge document.
• Provide administrative support to the port admin team on daily basis.
• Update and maintain databases, ensuring accuracy and confidentiality.
• Process ad hoc management requests.

SKILLS AND EXPERIENCE REQUIRED:

• A University Degree or College Diploma
• Progressive related experience, preferably in Financial Services
• Knowledge of residential mortgage products and the Bank’s policies and business processes an asset
• Proven experience in an administrative or similar role
• Solid technical skills in Excel, Outlook, Word, Access
• Bilingual (French and English) an asset

Attributes:

• Excellent attention to detail, data analysis and problem-solving skills
• Excellent verbal and communication skills
• Well organized, effective time management and ability to independently handle high volumes of work
• Ability to handle confidential client information with discretion
• Ability to work independently as well as part of a team
• Focused on delivering a positive customer experience.
• Requirement to work in the office 5 days per week.

WHY WORK AT HOMEEQUITY BANK?

HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.

We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.

A Dynamic Culture – With People at the Centre

We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024, Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.

Growth and Opportunities

We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.

Celebrating Great Work and People

We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.

From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.

Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity.

HomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Please note that our successful candidate is required to complete a background check.

Stay in the Know

Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work:

Join Us! If you’re ready to build the future of reverse mortgages, we want to hear from you.

• 200 Bay St., Toronto, ON M5J 2J1, Canada