Policy And Procedure Coordinator (City of Brantford)

Policy And Procedure Coordinator (City of Brantford)

Policy And Procedure Coordinator (Contract up to 10 months) - Job ID #2286

Job Title: Policy And Procedure Coordinator (Contract up to 10 months)
Status / Job Type: Permanent Full Time
Commission: Comm Serv & Social Development
Department: Family & Income Stability
Union Affiliation: APAE/EXEMPT
Number of Openings: 1
Rate of Pay: $43.21 to $54.01
Benefits Entitlement: Yes
Hours of Work: 35 Hours Per Week
Posting Date (4:30pm): Feb 27, 2025
Closing Date (4:30pm): Mar 13, 2025

Position Summary
Situated on the picturesque Grand River, the City of Brantford is a rapidly growing community of over 100,000 residents. As a single-tier municipality, Brantford is responsible for the full spectrum of municipal service areas. We invite you to join our #TeamBrantford corporate culture with many progressive initiatives, including our hybrid work environment.

Reporting to the Manager, Family and Income Stability, the Policy & Procedure Coordinator is responsible for assessing and monitoring performance to ensure Ontario Works regulatory requirements are met. This position will support the development of a culture of quality and process improvement throughout the department.

Responsibilities

• Work with program staff of all levels to support, develop and improve the quality of services being delivered to clients served.
• Conduct case reviews for all permanent staff to oversee adherence to Provincial regulatory standards.
• Compile, analyze, and share results from monthly and quarterly reports to inform training needs.
• Assess staff performance and learning needs to support provincial Stability Support deliverables.
• Create, maintain and update all process related documents for the department.
• Manage projects for new provincial and local initiatives, including development of project plans.
• Partner with internal and external customers to identify opportunities and process improvements.
• Collaborate with program staff at all levels to promote engagement in problem-solving and goal-setting.
• Assist Manager with research and writing of reports as required.
• Lead client care quality improvement initiatives to increase operational efficiency.
• Other duties as assigned.

Qualifications

• Bachelor's degree in Social Science, Business Administration or equivalent with courses in research methods and data analytics.
• Considerable experience in human service program delivery.
• A minimum of 4 years progressive experience in Ontario Works and/or Ontario Disability Support.
• Project management experience is an asset.
• Superior communication, problem solving, and analytical abilities.
• Well-developed written communication skills and demonstrated report-writing experience.
• Proven ability to communicate effectively, mentor team members, and resolve conflict.
• Demonstrated knowledge of the O.W. Act and understanding of departmental policies.
• Working knowledge of legislation related to other government social assistance programs is an asset.
• Proficient in the use of the provincial computer system SAMS and Microsoft Suite.
• Formal Quality training is an asset.

Application Process
Qualified candidates please attach a detailed .pdf format resume & cover letter.
Information gathered relative to this position will only be used for candidate selection.
We thank each applicant for their effort to submit a resume; however, only candidates to be interviewed will be contacted.