personnel recruitment officer

Chexy Inc. is seeking a detail-oriented and proactive Fraud & Compliance Operations Officer to support our fraud detection and compliance operations. This role is critical in safeguarding Chexy’s payment platform against fraudulent activity and ensuring adherence to Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF) regulations. The ideal candidate will have foundational experience in fraud prevention, compliance, and financial investigations.

Please note, this position will require you to be in our downtown Toronto office every Tue - Thu (3 days a week).

Responsibilities

Transaction Monitoring:

1. Conduct daily reviews of user accounts and payment transactions to detect and prevent fraudulent activities.
2. Identify suspicious patterns such as identity theft, account takeover, and social engineering attempts.
3. Investigate flagged transactions and user activities using investigative tools and techniques.
4. Document findings and escalate cases to senior compliance team members when necessary.

Compliance & Regulatory Reporting:

1. Assist in preparing and submitting Suspicious Transaction Reports (STRs) to FINTRAC.
2. Ensure compliance with AML / ATF policies and regulatory standards.
3. Communicate with users to verify account activities and resolve flagged transactions.
4. Support Know Your Customer (KYC) processes, ensuring user data aligns with compliance requirements.
5. Support chargeback dispute processes from initiation to resolution.
6. Assist in assessing which cases should be represented for dispute resolution.

Qualifications

1. 1-3 years of experience in AML / ATF compliance, fraud detection, or financial investigations.
2. Solid understanding of financial fraud schemes (e.g., identity theft, account takeover, social engineering) and investigative techniques.
3. Familiarity with regulatory requirements related to AML, KYC, and fraud prevention.
4. Advanced proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, Macros) and Microsoft Word.
5. Strong analytical skills and keen attention to detail.
6. Excellent written and verbal communication skills for user interaction and internal reporting.
7. Ability to work effectively in a fast-paced, dynamic fintech environment.
8. Bachelor’s degree in Finance, Business, Criminology, or a related field (or equivalent experience).

Why Join Chexy?

1. Join a team that actually enjoys spending time together—whether it’s at company events, casual sauna hangouts, or playing sports as a team.
2. Work alongside some of the brightest minds who will challenge you in the best way, even when you think you’ve got everything figured out.
3. Become the detective of the fintech world—spot the red flags, outsmart the fraudsters, and help protect thousands of renters from scams and bad actors.
4. Turn fraud prevention into your day-to-day mission—use the latest fraud detection tools, work closely with different teams, and stay ahead of ever-evolving fraud schemes.