Personal Banking Associate - St-Hubert & Bélanger (part-time)

Personal Banking Associate - St-Hubert & Bélanger (part-time)

Job Overview

Work Location: Montréal, Quebec, Canada

Hours: 18.75

Line of Business: Personal & Commercial Banking

Pay Details: 22,35$/$22.35 - 29,76$/$29.76 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

In this role, a typical day may look like:

1. Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
2. Understand customer needs and guide customers to the right contact person for appropriate solutions.
3. Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
4. Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
5. Recommend improvements to work practices, branch operations and processes to enhance customer experience.
6. Participate in the timely and accurate completion of business processes and procedures.
7. Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
8. Help build a positive and equitable work environment by promoting team effectiveness.

Job Requirements:

1. High School diploma and/or 1+ years of relevant experience.
2. Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.
3. Post-Secondary or Undergraduate degree (in related field) preferred.
4. Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
5. Knowledge of banking solutions and processes to advise customers.
6. A self-starter who works independently in a dynamic work environment.
7. A strong communicator with established customer experience skills.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses.

Our Total Rewards Package: Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Additional Information: We’re delighted that you’re considering building a career with TD. We’re committed to providing the support our colleagues need to thrive both at work and at home.

Language Requirement (Quebec only): Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.