Performance Specialist – Global Flagship Store - New Store Opening - West Edmonton Mall

The role of the Performance Specialist is to create an exceptional customer experience through specialized product knowledge and styling advice. The Performance Specialist creates connections with customers and offers guidance on product features, benefits, fit, and care. Performance Specialists assist the store management team in achieving company goals and metrics and work efficiently to maintain visual and operational standards.

Compensation Information
Starting Rate: $20.00 + Commission

ESSENTIAL DUTIES & RESPONSIBILITIES

SALES

1. Creating connections with customers and offering specialized product knowledge to generate sales.
2. Expert knowledge in zoned department that creates an elevated customer experience.
3. Expected to meet or exceed assigned personal sales goals and personal metric objectives.
4. Maintains a commitment to the company's sales processes, values, and business code of ethics.
5. Ability to develop long-term client relationships and/or manage a client base.
6. Ability to analyze options for customers, make decisions, and take action with an out-of-the-box approach to improve business results.
7. Properly and accurately receives merchandise, totals bills, accepts payment, and makes change for customers in our retail stores (if trained to do so).
8. Assists customers with transactions on register. Properly totals sales and determines bill (if trained to do so).
9. Wraps or bags merchandise for customers. Personally walks each bag around the counter to the customer.
10. Graciously accepts returns while turning returns into exchanges. Partners with management if customer requires return/exchange transactions.
11. Demonstrates good salesmanship.

PRODUCT

1. Assists in proper product placement and consistent execution of company's marketing and visual presentation standards and directives.
2. Sets up advertising displays or arranges merchandise on counters or tables to promote sales.
3. Stamps, marks, or tags price on merchandise.
4. Stocks shelves, counters, or tables with merchandise. Sets up displays according to company directives.
5. Ability to professionally communicate and engage customers by answering questions and sharing product features and benefits.
6. Ability to create excitement and show passion for the product by communicating relevant information about fitness and fashion to customers.

PEOPLE

1. Demonstrates teamwork by working cooperatively with others towards common group objectives, demonstrates respect for the ideas and contributions of other team members, cultivates positive relationships with other associates, and provides assistance and support to others.
2. Represents the company in a positive manner both with internal and external customers.

OPERATIONS

1. Completes all inventory processes promptly and accurately in order to limit losses and shrink.
2. Completes verification of store funds when asked to do so.
3. Demonstrates the ability to consistently offer a Magic customer experience.
4. Ability to accurately measure customer's feet to ensure proper sizing.
5. Complies with policies and procedures at all times.
6. Completes quality store recovery in order to prepare for the next day's business.
7. Willing and able to clean shelves, counters, tables, and overall store.
8. Completes daily housekeeping and cleaning to ensure store is always visually appealing to customers.
9. All employees are required to use ladders as an essential function of this job, as that is part of the daily duties to maintain the store's daily operations and in order to service customers. Therefore, dress code and safety policies must be followed.

ADDITIONAL RESPONSIBILITIES:

Not all Product Specialists will have cashier responsibilities, except if you are trained to accept payment and make change for customers in our retail stores. To be determined by your Management at any given time.

SUPERVISORY RESPONSIBILITY:

None

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB REQUIREMENTS:

1. Minimum 1 year work experience with retail experience in a role with extensive customer service experience. Preferred experience in athletic apparel, accessories, and footwear sales.
2. Ability to execute excellence to company standards at all times.
3. Must possess good written and verbal communication.
4. Must produce work that is accurate, thorough, and meets requirements on a consistent basis.
5. It is a condition of employment, and responsibilities require, that you are flexible with regard to hours and days worked, including when we may need to increase or decrease your hours based on the needs of our business.

EXPERIENCE and/or EDUCATION:

1. A minimum of one year cumulative retail/customer service experience required.
2. High School Diploma, or equivalent.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, policies and procedures, and operating and maintenance instructions.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Good cash handling skills required if trained to process customer transactions.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

SUPERVISION:

Direct Supervision

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is occasionally required to remain in a stationary position, walk, reach with hands and arms, push, pull, grasp (simple/power), twist (neck/waist), stoop, bend, and kneel. The employee is occasionally required to sit. The employee constantly positions him/herself, including under counters, fixtures, or in storage areas to operate a variety of office machines, such as a cash register, computer, fax machine, calculator, computer printer, etc.; stock merchandise on shelves, counters, and tables, handle inventory, clean the store, etc. The employee is required to consistently move about inside the store to greet and sell to clients, stock or arrange merchandise, inventory; clean the store, etc. The person in this position frequently communicates with customers, both in person and over the telephone, to meet, greet, service, and to sell products; communicates with Store Manager for direction, etc.; be able to document incidents in the absence of managers; must be able to accurately exchange information in these situations. The employee frequently ascends/descends a mobile ladder or step stool to access shelves, stock shelves, arrange merchandise, clean the store, etc. The employee must be able to regularly lift and/or move up to 50 pounds, carrying at a specified distance dependent on work area, or use the Buddy System, e.g., soliciting assistance from a co-worker.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT:

While performing the duties of this job, the employee is exposed to very loud music. The noise level in the work environment is usually very loud.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

About Skechers
Skechers (NYSE: SKX), a global, Fortune 500 brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do - delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.

Equal Employment Opportunity

Skechers is an equal opportunity employer and, as such, Skechers is committed to providing equal employment opportunities to all applicants and employees. Skechers employs and treats any and all applicants and employees on the basis of merit, qualifications, and competence. No question on this application is used for the purpose of limiting or excusing an applicant from consideration for employment.

Reasonable Accommodation

I understand that Skechers makes reasonable accommodations for disabled employees if requested, unless to do so would pose an undue hardship, in accordance with applicable legislation. It is your responsibility to notify Human Resources if you require a reasonable accommodation to fulfill the essential functions of your job.