Patient Services Associate

Patient Services Associate

Apply - Remote Type: Hybrid

Locations: CAN, ON, Mississauga

Time Type: Full time

Posted on: Posted 2 Days Ago

Job Requisition ID: JR0117131

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Administration Assistant/Patient Services Associate is an integral part of a patient support program (PSP). This role will require the candidate to perform administrative/data entry support to complete patient enrolment, safety reporting, management of inbound/outbound communication, and work in partnership with the PSP team to provide organizational support. This candidate’s excellent communication skills, critical thinking, and efficiency will be essential for their success. This role involves understanding and adherence to provincial, corporate, divisional, departmental, and program-specific standard operating procedures to ensure the highest quality and continuity of client care.

Responsibilities

• Providing cross-coverage administrative support to all areas within the PSP programs (including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports [daily, weekly, monthly, etc.], data clean-up, meetings, maintenance of filing system, and general office/administrative duties).
• Ensuring complete and high-quality data entry into our database systems.
• Providing effective and timely management of inbound faxes and email communication.
• Executing other ad-hoc administrative duties, as assigned.
• Resolving routine questions and problems.
• Processing work, prioritizing tasks, organizing, and planning to meet objectives in a timely and efficient manner.
• Following standard procedures to accomplish assigned tasks.
• Performing patient registration activities, according to program protocols and applicable departmental policies and procedures.
• Reviewing, analyzing, and validating information provided by patients and HCPs for accuracy and completeness to ensure initiation of services.
• Following program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to HCPs and patients.
• Processing data entry activities of pertinent information received at different points of contact during the delivery of program services.
• Participating in reimbursement or other program-related research activities, as assigned by Departmental Supervisor and/or Team Lead.
• Receiving, recording, and reporting Adverse Events, as per program working instructions.
• Participating and assisting in departmental continuous improvement activities related to process, quality, training, etc.
• Participating in execution and documentation of test plans.
• Participating in the development of reports and tools for identifying signals that will flag misunderstanding, misconduct, fraud, or other out-of-protocol program participant-related incidents.
• Maintaining program data accuracy through review of program documentation for completeness and consistency.

Competencies

• High School Diploma or Equivalent.
• University or College degree in Life Sciences, Communication, or related field not required but is considered an asset.
• Proficiency in computer software technology (e.g., Microsoft Office, Salesforce, or other CRMs).
• Knowledge or background in medical terminology, health care environment, reimbursement landscape, therapeutic, product-related knowledge, and administration would be considered an asset.

Career Level: IC Business Support – B1

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position: $34,500 - $54,100

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!