Patient Liaison, Fetal Cardiology - (12772)

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Job Type: Regular Full Time

Organizational Department: Sinai Health -> Mount Sinai Hospital -> Women's and Infants' Health, Special Pregnancy Program - Ontario Fetal Centre

Employee Group: Non Union

Location: Mount Sinai Hospital Campus - Toronto, ON M5G 1X5 CA (Primary)

Travel Requirement: N/A

Salary Scale:

Job Description:

Sinai Health is looking for an experienced Patient Liaison to support our Fetal Cardiac Program at the Ontario Fetal Centre (OFC) and Medical Disorders of Pregnancy (MDP) clinics. Reporting to the Patient Care Manager, the Patient Liaison Navigator (PLN) role serves to provide exceptional support to patients through various stages of their high-risk pregnancy journey. The PLN is paired with the physicians and sonographer on our Fetal Cardiac Service team and works seamlessly and collaboratively with them to ensure a positive patient experience through all aspects of care. The Navigator is available to patients to answer any non-clinical related questions and assist patients in finding answers from the appropriate internal and external resources.

The Navigator plays an essential and active role in preparing patients for their care at our clinics and proactively engages patients after their visit(s) to ensure there is appropriate follow-up. The primary mission of the Navigator is to enable a positive experience for patients throughout their journey. The Navigator is highly motivated to work in the area of fetal cardiology within our maternal-fetal medicine clinics and positively support OFC patients to receive integrated care from an array of medical specialties appropriate for them and their baby(s).

About this team:

Fetal Cardiology Services support the Ontario Fetal Centre and the Medical Disorders of Pregnancy clinics in the Women’s and Infants’ Program at Mount Sinai Hospital. The Ontario Fetal Centre is the first in Canada to offer a fully comprehensive range of fetal therapy. The Medical Disorders of Pregnancy (MDP) program provides specialized high-risk pregnancy care for patients with pregnancy-related or pre-existing medical conditions. Our devoted team of physicians is recognized nationally and internationally for their extensive clinical experience.

In this role you will:

• Respond to patient inquiries over the phone and via email
• Act as a resource for patients to ensure they have access to the information and answers needed prior to, during and following their visit(s) with our team of specialists
• Ensure patients are properly booked for appointments
• Work with the triage nursing and clerical teams to ensure efficient bookings
• Conduct phone calls to patients informing them of the booking details of their initial consultation
• Act as the primary point person to organize any appointment changes
• Proactively review fetal echo scheduling one week in advance
• Maintain a database of patients who are booked with the Fetal Cardiology Service
• Prepare the patient medical record prior to each visit
• Follow-up on clerical tasks generated as a result of each visit
• Facilitate timely pre and post visit follow-up
• Support patient flow through the clinic
• Provide a high level of customer service
• Perform other duties consistent with the job classification as assigned

Job Requirements:

Mandatory:

• Successful completion of a University Degree or College Diploma in a Health Sciences related discipline
• Previous experience in a customer service or client relations role

Preferred:

• Strong interest and clinical understanding of ambulatory clinic operations
• Previous experience in Women’s and Infants’ Health

Skills and Knowledge:

• High level of maturity and ability to demonstrate compassionate care and communication
• High level of service excellence
• High level of communication both written and verbal
• Demonstrated problem solving and critical thinking
• Ability to work independently and take initiative
• Passionate about our patients and the field of high-risk pregnancy
• Strong computer skills and ability to work within an electronic medical record
• Intermediate level of skill in Excel or database management
• Highly organized and understands and respects the importance of diversity and inclusion
• Sensitive to the ethical considerations associated with high-risk pregnancies
• Demonstrated satisfactory work performance and attendance history

If this sounds like you and you feel ready to build your career within fetal cardiology, apply now and let us know why you’d be a great addition to our team.

Open Date: 1/16/2025

Posting Deadline: 1/31/2025

All applications must be submitted by no later than 4:00pm of the posting deadline date.

Employment at Sinai Health is conditional upon the verification of credentials, completion of a health review, and demonstrating proof of immunity and vaccination status of vaccine-preventable diseases.

As an equal opportunity employer who understands that diversity enriches our community and culture, we invite applications from all qualified candidates.