Patient Access Representative - MRHH Central Registration

Job Description

The Patient Access Representative (Registration) is a valuable member of the Patient Access team and has a significant impact on the effective operation of patient registration/check-in functions at Mackenzie Health. This position is responsible for the accurate and efficient registration and check-in services, maintaining a progressive and personalized health care environment for patients.

Contribute to safe, quality care by:

• Managing a workload effectively in a fast-paced environment.
• Addressing and resolving issues in a productive, respectful manner.
• Exercising sound professional judgment and using best practice guidelines.
• Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

• Medical terminology certificate required or completion within 3 months of hire.
• Graduate of a Medical Office Administration Program or equivalent combination of post-secondary education and/or relevant experience, required.
• Health Information Certified Associate (HICA) designation required or commitment to complete within six (6) months from date of hire.

What else do you bring?

• Experience working with electronic medical records.
• Well-developed keyboarding/computer skills with a minimum keyboarding speed of 50-60 wpm and experience using Microsoft Excel, Word, and Outlook.
• Excellent interpersonal, listening, and verbal and written communication skills in English, with an ability to deliver information and work effectively with patients, families, and colleagues.
• Demonstrated strong decision-making, problem-solving, and critical thinking skills.
• Demonstrated ability to take initiative and adjust to new or unexpected events.
• Demonstrated commitment to continuous learning and professional development.

Preferably, your profile also includes:

• A minimum of one year of registration experience in a hospital setting preferred.
• Previous experience working within the Patient Access Representative classification.
• Health Information Certified Associate (HICA) designation preferred.
• Ability to speak a second language.

*This position is represented by OPSEU. May be required to work at any site of Mackenzie Health.

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Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.