Parts Specialist and Warehouse associate

RG Henderson

Parts Specialist and Warehouse Associate. If you like to work on various tasks every day, this hybrid role is for you!

Who we are:

RG Henderson, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in Toronto (GTA) with operations in the South-Western Ontario area. We have over 100 years of history and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service!

A day in the life:

The main focus of this hybrid role is to be a parts specialist. The primary responsibility is maintaining positive relationships with service technicians, service team, and manufacturers for parts identification, creating estimates, and problem solving. The parts technical specialist must thrive in an extremely fast-paced work environment with high deliverables. In-person customer service for parts counter sales may also be involved.

In the role of warehouse associate, the primary responsibility is to ensure that every part that enters or leaves the warehouse is handled with care. The warehouse associate is responsible for receiving, picking, packing, and shipping parts.

Duties and Core Responsibilities

• Generates estimates for technician group.
• Provides regular, timely communication with customers to maximize conversion rate.
• Engages with technician group to determine the required parts for service orders.
• Researches part manufacturers' resources to identify commercial food equipment parts to better assist customers.
• Verifies and updates accurate part information for customer accounts.
• Liaises with service technicians and manufacturers for technical support calls.
• Listens to and understands customer needs and provides quotes.
• Issues purchase orders for material and part pick-ups from local suppliers.
• Sources parts from various sources.

Duties and Core Responsibilities as Warehouse Associate

• Receives and counts incoming parts.
• Records received parts information.
• Reads purchase orders and picks the correct parts quickly and correctly.
• Identifies part location and labels item with the correct barcode.
• Shelves parts in the correct warehouse location.
• Assembles customer orders, picking parts, confirming part numbers and quantities.
• Packs orders ensuring that all items are correct, to ensure that orders arrive to customers undamaged.

Why work for us?

• Industry-leading compensation
  • Our hiring range is broad to reflect the skillset of each technician.
• Each day brings new challenges and endless learning opportunities.
• Comprehensive group benefits and retirement savings program
  • Extended health, dental, STD and LTD.
  • All technicians receive a company vehicle, specialty tools, and uniforms.
• Training and Development Opportunities
  • Industry-leading OEM manufacturer training for our technicians to keep up to date with industry knowledge.
  • In-house and on-the-job training provided on a variety of kitchen equipment.
  • We continue to invest in developing our team members and pay for gas schooling or refrigeration apprenticeship.
• 24/7 Resources and Support
  • You will be supported by parts experts, technical service support specialists, dispatchers, customer service representatives, and field service leaders.
• Superior Scheduling
  • Our operation is year-round with no seasonal downtime.
• Industry leaders in Canada
  • You will be part of a growing, stable organization that is the industry leader in Canada.

Our recruitment process:

At RG Henderson, we follow a standard recruitment process with each candidate we contact:

• After completing your application through our career website or a job board, you will receive an email from RGH, letting you know that we received your application.
• Any emails you receive will come from one of these domains: @hfsgc.ca; @rgh.ca; @partstown.ca; @applicantemail.com.
• If your application is being considered for further review, you will receive an email from one of our HR team to set up a telephone interview.
• Once the telephone interview is completed, if you are advanced to the next step, you will have an in-person interview with one of our hiring managers.

We are committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under the applicable accessibility laws.

We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support the community, both internally and externally.

Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.

Due to the high volume of interest, we regret that we are unable to respond to all applications. To be considered, candidates must be at least eighteen years old and able to live and work in Canada.