Parts Counterperson with GM Experience

Serra Saginaw Automotive is a proud member of the Serra Automotive Group. Currently, Serra Automotive Group consists of 37 stores selling and servicing 17 brands (Cadillac, Chevrolet, Buick-GMC, Chrysler-Dodge-Jeep-Ram, Subaru, Kia, Volkswagen, Honda, BMW, Toyota, Porsche, Mercedes, Volvo, Nissan, Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio, and Tennessee).

With a culture that promotes value for the individual, creative thinking, and the freedom to grow as professionals, we work to create outstanding experiences for our customers. We are driven by our passion to be the best at what we do. Bring your talent to Serra Saginaw! Our opportunities for personal and professional growth and development are remarkable.

What We Offer:

• Blue Cross Health Insurance
• Dental & Vision
• 401k Match
• Paid Vacation
• Locker Rooms
• State of the Art Equipment
• Larger Dealer Group

Responsibilities:

• Oversee the parts sales process from start to finish.
• Communicate with customers on parts status.
• Communicate with staff and customers in a friendly and professional manner.
• Be able to read and understand the parts catalog when looking up parts.
• Answer phone calls, providing price quotes and other information.
• Review body shop estimates to ensure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provide high-level service to internal and external customers.
• Pull and fill orders from stock.
• Maintain weekly bin checks to ensure accuracy of stock.
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locate out-of-stock parts from outside sources and submit an emergency order, if necessary.
• Ensure all internal requests for parts are billed on service repair orders.
• Receive payment from retail customers or obtain credit authorization.
• Set up orders for daily shipment, delivery, or pick-up.

Qualifications:

• Prior GM experience required.
• High School Diploma or equivalent.
• Experience with auto parts sales (preferred).
• Able to work in a fast-paced work environment.
• Strong organizational and time management skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.