Partner Manager

About the Team

Partner Managers are a direct contact to some of the most valuable merchants that partner with DoorDash. Partner Managers are in direct contact with business owners and have an action-oriented mindset to tackle any opportunity that arises in their book of business. Partner Managers are assigned to a book of business that they work with closely to ensure their success and growth on DoorDash.

About the Role

Partner Managers own the overall relationship with restaurant owners on an ongoing basis. Typical responsibilities include upselling incremental products and services to our existing business owners to help their businesses accelerate to new levels, holding periodic business check-ins, making/implementing operations improvements, troubleshooting product-related bugs, recommending marketing strategies, and ensuring high levels of satisfaction and retention on the account as a whole. PMs have a broad scope, and jump in to help business owners wherever and however they can. Reporting to the Manager, Regional Partner Strategy, you will play a crucial part in promoting DoorDash's suite of products through high-volume phone calls and emails.

You’re excited about this opportunity because you will…

• Work with businesses to establish important goals for their business.
• Manage merchant relationships across your region, while building towards business goals.
• Refine sales messaging, prospecting, qualifying, and closing techniques.
• Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals.
• Deliver quarterly business reviews that highlight important wins and opportunity areas.
• Reduce instances of churn, while identifying and supporting new store expansions.
• Advocate internally for how to best solve your merchant’s objectives.
• Collaborate with internal growth teams to identify the best opportunities for merchants in your book of business to expand their sales.

We’re excited about you because…

• You have 2+ years of success in client-facing and sales roles.
• You have 2+ years in a sales role while exceeding performance metrics consistently.
• You are persistent and passionate about sales, and have a dynamic personality.
• Experience empathizing with customer needs and adapting to meet their unique goals.
• You are comfortable working in a scaling startup environment.
• You value collaboration and thrive in ambiguity.
• You are comfortable using data to tell a story, and navigate sales and internal tools quickly (Salesforce, Outreach, Sales Navigator, Google Apps).
• Applicable experience increasing customer satisfaction, retention, and product adoption.
• An ability to understand and communicate operations processes.
• The mindset of an owner in whatever you do, and striving to be 1% better every day.