Part-time Student Printer Fleet Technician (3 positions)

Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.

Department: Publishing Centre

Position Type: Student

Salary Range: $17.20-$27.00-Hourly

Scheduled Weekly Hours: 24

Anticipated Start Date: January 02, 2025

Length of Contract: 4 months

Posting Information: This job posting is now accepting applications from all qualified individuals.

Posting Closing Date: December 17, 2024

Please note: jobs are posted until 11:59 pm on the job closing date.

Job Description:

PLEASE READ EMPLOYMENT STIPULATIONS FOR POSITION PRIOR TO APPLYING

Students applying to this position must be in receipt of OSAP or out-of-province assistance during the current or prior academic year or must have a demonstrated financial need determined using Financial Aid and Student Awards standardized needs and assessment budget calculation tool.

For students to be eligible for CSEP positions, they must be registered in a full-time program, be a domestic fee-paying student, and must be able to demonstrate a financial need by successfully applying for OSAP or out-of-province financial aid funding.

Job Title: Student Printer Support Technician

Job Location: Ottawa

Job Description:

The part-time Student Printer Fleet Technician works under the direction of the Manager, Print Services to maintain maximum uptime of the public facing multi-function printers accessed by students and employees at the Algonquin College Ottawa campus.

In the Student Printer Fleet Technician role, the incumbent must maintain a professional appearance and demeanor, be able to communicate clearly, problem-solve effectively, work independently and within a team, and be able to work up to 24 hours per week. The Student Printer Fleet Technician is a key role in the support of student printing on campus and the incumbent is expected to work pro-actively to prevent printer failures from occurring and react quickly to resolve printer issues if and when they do occur.

Duties and Responsibilities:

• Monitor and maintain all student printers.
• Maintain printer uptime by being proactive to ensure that printer paper drawers are replenished and ensure that printers do not run out of paper.
• Maintain printer uptime by replacing printer toner cartridges as needed.
• Replenish paper and consumables storage locations as needed.
• Report problems with printers to the Print Optimization Officer and Manager, Print Services.
• Coordinate tasks with other Student Printer Support technicians.
• Collect data on student printing activity.
• Report on printer activity to Print Optimization Officer and Manager, Print Services.
• Perform basic printer maintenance functions including clearing paper jams, clearing printer errors and printer queues, replacing toner and consumables when required, power cycling printers when required, cleaning and decluttering printer work areas, and cleaning printer surfaces.
• Monitor printer lab print activity.
• Assist in posting and maintaining printer signage, instructions, and labeling.
• Assist students with connecting to Algonquin College WIFI.
• Assist students with installing print software.
• Assist students with printing, scanning, and copying functions.

Additional Application Information:

Reports to the Manager, Print Services. Student Printer Support Technicians will work closely with the Print Optimization Officer. Student Printer Support Technicians will monitor printer fleet MS Teams and email communications on their mobile device.

Requirements for this position include: / Employment Stipulations:

• This position is funded through the College Student Employment Program (CSEP). Applicants must be eligible for CSEP.
• You must be currently enrolled in a full-time program. The following students are not eligible: Second Career, Apprenticeship Programs, International students, Algonquin College employees paying a reduced tuition, Collaborative programs with the University of Ottawa or Carleton University and all programs that are not Ministry-approved;
• You must be a Canadian citizen, a Permanent Resident, or a Protected Person/Convention Refugee within the meaning of subsection 95(2) of the Immigration and Refugee Protection Act (Canada) prior to the application deadline date;
• You must demonstrate a financial need by successfully applying for OSAP or out-of-province financial aid funding.

For more information on CSEP:

https://www.algonquincollege.com/financial-aid/work-study-programs/

Skills Required:

• Providing printer support to students
• Problem solve quickly and effectively
• Quick response to printer alerts
• Strong communications skills
• Friendly demeanor
• Effective time management
• Work autonomously and as a team
• Lifting up to 50 pounds
• Pushing a trolley
• Maintain a professional appearance
• Variable scheduling availability for weekdays

*Vacancy for positions P17206, P17205 and P17673

*Length of contract: 4 months with possibility of extension for the following term.

Time Off:

Personal time off can be requested with two weeks advance notice. No time off is guaranteed but reasonable effort will be made to accommodate requests.

Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact the Human Resources department at humanresources@algonquincollege.com. While we thank all those who apply, only those to be interviewed will be contacted.