Part-time Food & Beverage Supervisor-TIC

Job Description

Team up with the industry’s best and provide great guest experiences at Shorelines Casino Thousand Islands!

You’re a natural leader, have experience in the hospitality industry, and you are looking for a challenge. Shorelines Casino Thousand Islands has an opportunity for you as a FOOD & BEVERAGE SUPERVISOR. Under the direction of the Manager, Food & Beverage, this position is responsible for overseeing the day-to-day activities of the front-of-house Food & Beverage operations at a multi-venue location.

Duties and Responsibilities Include:

1. Exceeds guest expectations by providing outstanding customer service.
2. Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day.
3. Oversees the front of house F&B operations on a shift basis of a multi-venue location; assists with the development of performance objectives and delivers performance reviews for direct reports as necessary.
4. Schedules and supervises employees; verifies time and attendance; assigns shift work assignments; ensures appropriate coverage while minimizing operating costs.
5. Completes shift reports for management and for the next shift; tracks quality and guest issues and reports to management.
6. Assists with the screening and selection of new hires; organizes and tracks training progress.
7. Assesses guest alcohol consumption to determine removal or restriction decisions and delivers message to guest.
8. Orders front of house supplies as required; may participate in monthly inventory count.
9. Performs front line F&B duties as required (Coffee Cart Server, Bartender, Expediter).
10. Offers F&B expertise to internal and external customers.
11. Liaises and communicates effectively with all appropriate operational departments and employees.
12. Develops and cultivates strong working relationships with all stakeholders: guests, management, employees and vendors.
13. Ensures adherence to all policies and procedures, motivates and leads by example, and provides a learning environment while establishing a safe and welcoming work environment for all employees and guests.
14. Actively participates in and shares responsibility for the recruitment and hiring process.
15. Ensures compliance with licensing laws, health and safety and other statutory regulations.
16. Performs other duties as assigned or directed.

Successful Candidates Will Demonstrate The Following Qualifications

1. People-focused and committed to service excellence.
2. Proactive and solution-oriented with a drive to succeed.
3. Secondary School Diploma.
4. Post-Secondary education in hospitality or suitable combination of education and experience.
5. Minimum 2 Years Food & Beverage Experience.
6. Minimum 2 years’ experience in a lead or supervisory role.
7. Ability to exceed internal and external customer expectations through timely, effective and service oriented communication.
8. Computer literacy in MS Office; POS experience.
9. Valid Smart Serve certification.
10. Valid Safe Food Handler's Certificate.

Since the fun never stops at Shorelines, candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights, based on business needs.

About Us

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!