Part-Time Assistant Manager- Sales and Customer Experience - New Store Opening- West Edmonton Mall

The 1st Assistant Manager of Sales and Customer Experience is responsible for supporting the General Manager and Store Manager in driving sales performance, ensuring exceptional customer service, and creating a positive shopping environment. This role focuses on maximizing revenue, developing staff, and enhancing the overall customer experience.

Compensation Information

Starting Rate: $24.00 + Commission

ESSENTIAL DUTIES AND RESPONSIBILITIES:

SALES

• Assists the General Manager and Store Manager in meeting or exceeding assigned sales plans and target metric objectives by training and coaching employees to execute operational efficiencies in order to drive-out a high velocity of units via price point. Ensures customer interaction expectations are focused on driving multi-pair sales.
• Maintains a commitment to the company’s sales processes, values and business code of ethics.
• Assists the General Manager and Store Manager in monitoring each MOD (Manager-on-Duty) segment and ensures patterns of poor performance are addressed.
• Responsible for properly and accurately receiving merchandise, totaling bills, accepting payment, and making change for customers in our retail stores; trains others to do the same.
• Analyzes store metrics and trends to identify opportunities for generating profit.
• Implements sales strategies and promotions to increase sales.
• Monitors individual and team sales performance.

PRODUCT

• Sets up advertising displays or arranges merchandise on counters or tables to promote sales.
• Stamps, marks, or tags price on merchandise and trains others on current directives.
• Stocks shelves, counters, or tables with merchandise and also sets up displays according to company directives; teaches others to do the same.
• Ensures stores visual standards are met at all times per company direction by ensuring the proper mix and depth in key SKU’s by analyzing reports used to identify opportunities and drive business.

PEOPLE

• Ability to create excitement and shows passion for the product by communicating relevant information about fitness and fashion to customers. Able to answer questions about product features and benefits; teaches others to do the same.
• Trains staff on how to drive sales to fullest potential through continued development on product knowledge, customer service standards and visual presentation.
• Assists General Manager and Store Manager by recruiting top talent to support sales and growth of company.
• Partners with General Manager and Store Manager to hire, develop and retain top talent, as well as address employee relations issues when directed to by senior management.
• Supervises employees in General Manager and Store Manager’s absence by enforcing policies and procedures, noting disciplinary issues that need to be addressed, and reporting any violations of company policies/procedures to Store Manager.
• Ensures all Human Resources paperwork and training files are current and kept in folders for associates per retention guidelines.
• Ability to complete new hire and other human resources paperwork timely and accurately.
• Develops and maintain a culture of exceptional customer service.
• Implement and oversee customer experience initiatives to improve overall customer experience and Google review star rating.
• Handle complex customer issues and complaints professionally.
• Gather and analyze customer feedback to improve store performance.
• Ensure store cleanliness, organization, and overall appearance.

OPERATIONS

• Demonstrates the ability to consistently deliver on a Magic customer experience in-store and adheres to all company customer service standards.
• Ensures compliance to policies and procedures at all times and reports any concerns to senior management.
• Confers with management to ensure that banking deposits are made and recorded daily; responsible for delivering to the bank, at a specified location, with or without armored car service, as directed by the General Manager and Store Manager.
• Ensures that the store is secured at closing (i.e. doors locked, safe locked, alarms are set).
• Ability to remove and record cash in register at end of shift/closing and prepare bank deposits properly.
• Works proactively with General Manager and Store Manager to develop solutions to decrease losses and shrink.
• Maintains proper inventory controls, facilitates inventory transaction and bulk counts.
• Ensures price integrity and general pricing of product on the floors is reflective of current markdowns and markups per company directives.
• Ensures all sales are rung correctly and that all associates are trained on how to properly ring a transaction.
• Effectively delegates tasks to other hourly employees to ensure the store is properly recovered for the next day’s business.
• Always willing and able to lead by example when cleaning shelves, counters, tables and overall store; teaches standards to others.
• Ensures inventory is checked in, stocked correctly on shelves and displayed within 24 hours of receipt per operational standards.
• Ensures goals are met for the store and provides ongoing feedback to employees on their goal progress.
• Keeps daily record of store sales, scheduling, damages, mismates, deposit logs, employee discounts, new hire paperwork, pay outs and visitor log. Audits daily records regularly to ensure completion.
• Responsible for carrying out area of responsibilities (AOR) tasks, assignments and execution under the supervision of the General Manager and Store Manager.
• Completes the daily planner and ensures chat-ins and chat-outs occur during every shift.

All employees are required to use ladders as an essential function of this job, as that is part of the daily duties to maintain the store’s daily operations and in order to service customers. Therefore, dress code and safety policies must be followed.

LEADERSHIP

• Demonstrates the Skechers Key Behaviors for each Core Competency.
• Serves as a role model by presenting a professional image in appearance, words and action.
• Demonstrates excellent personal salesmanship and provides appropriate training to employees in order to develop their selling skills.
• Assumes responsibility and displays the ability to take charge when Store Manager is absent.
• Successfully executes company objectives under the direction of the Store Manager and provides leadership and tools to team members to ensure they also meet their daily goals.

ADDITIONAL RESPONSIBILITIES:

This position is a management position. Responsible and accountable for keys to the store. Responsible for the opening and closing of the store as directed by the General Manager and Store Manager.

Other duties assigned as necessary to maintain store’s daily operations.

SUPERVISORY RESPONSIBILITY:

Limited Direct Supervision, this position is part of management. This is a lead position which delegates daily work assignments as directed by the General Manager and Store Manager. Responsible for documenting daily incidents involving customers or employees and communicating to senior management how incidents were handled. Responsible for communicating with senior management on all matters involving business operations and employees.

QUALIFICATIONS:

Position must be authorized by both the District Manager and the Regional Manager.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

JOB REQUIREMENTS:

• Minimum 1-2 years experience in a retail management position with sales and customer experience responsibilities.
• Ability to execute excellence to company standards at all times.
• Must possess strong written and verbal communication.
• Must produce work that is accurate, thorough and meets requirements on consistent basis. Leads and develops team to do the same.
• It is a condition of employment, and responsibilities require, that you are flexible with regard to hours and days worked, including when we may need to increase or decrease your hours based on the needs of our business.

EXPERIENCE and/or EDUCATION:

• Minimum of two year of retail/customer service experience.
• High School Diploma, or equivalent.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, policies and procedures, and operating and maintenance instructions.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Good cash handling skills required.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

BACKGROUND HISTORY:

Must have a background report (i.e. Criminal, DMV, Social Security) conducted and approved by the Loss Prevention Department.

SUPERVISION:

Direct Supervision

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is occasionally required to remain in a stationary position, walk, reach with hands and arms, push, pull, grasp (simple/power), twist (neck/waist), stoop, bend, and kneel. The employee is occasionally required to sit. The employee constantly positions him/herself, including under counters, fixtures or in storage areas to operate a variety of office machines, such as a cash register, computer, fax machine, calculator, computer printer, etc.; stock merchandise on shelves, counters and tables, handle inventory, clean the store, etc. The employee is required to consistently move about inside the store to greet and sell to customers, stock or arrange merchandise, inventory; clean the store, etc. The person in this position frequently communicates with customers, both in person and over the telephone, to meet, greet, service and to sell products; communicates with Store Manager for direction, etc.; be able to document incidents in the absence of managers; must be able to accurately exchange information in these situations. The employee frequently ascends/descends a mobile ladder or step stool to access shelves, stock shelves, arrange merchandise, clean the store, etc. The employee must be able to regularly lift and/or move up to 50 pounds, carrying at a specified distance dependent on work area, or use the Buddy System, e.g., soliciting assistance from a co-worker.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT:

While performing the duties of this job, the employee is exposed to very loud music. The noise level in the work environment is usually very loud.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.