Parking Ambassador

Job Description

Parking Ambassador

Competition Number: 24/244

Posting Scope: Internal / External

Posted Date: November 5, 2024

Closing Date: November 19, 2024, 4:30 PM PST

Department: Finance

Posting Type: Auxiliary

Work schedule: Monday to Sunday (ongoing, casual)

Salary: $31.51 per hour, Pay Grade 3

Job Code: 4424

Employee Group: This is a CUPE Local 50 position

Number of Vacancies: 5

POSITION FUNCTION

Provide pro-active customer service and education on-street via foot, scooter or vehicle and enforce parking bylaws and regulations to ensure access and availability of on-street parking.

KEY DUTIES

• Positively represent the City of Victoria as an ambassador to downtown visitors and motorists.
• Provide proactive customer service that supports members of the public, the City’s tourism and overall customer experience in ways that include providing directions or information about City services.
• Issue warnings and/or enforce parking regulations in a manner consistent with the City’s customer service focus through education or by issuing tickets when the member of public is unavailable to educate.
• Monitor pay parking spaces, parking meters, loading zones, limited time zones, short-term parking spaces on City Parkades, tow routes, passenger zones and residential parking based on complaints.
• Collect evidence of ticket infractions when issuing a ticket such as through taking relevant notes and photographs.
• Provide exceptional customer service when answering questions on topics ranging from parking policies to general inquiries in a professional manner.
• Address public complaints regarding illegally parked vehicles, educate public on how to use parking equipment and technology and offer alternative options for parking.
• Answer and respond to parking services phone inquiries regarding parking issues and concerns as required and in a courteous and timely manner.
• Identify, take photos within the community and communicate any issues to supervisor via handheld device such as identifying full garbage cans, vandalism or street cleaning issues.
• Report mechanical and maintenance requirements to supervisor as required.
• Relay information requested from various Departments to supervisor as required.
• Identify when a situation requires Bylaw and/or Police response, understand the importance of not engaging public when situations are escalating, and report escalating issues/interactions with public to supervisor.

Perform related duties where qualified.

INDEPENDENCE

• Work is assigned by supervisor and reviewed upon completion.
• Problems are referred to supervisor.

WORKING CONDITIONS

Physical Effort:

• Walk approximately 15 to 20 km per day OR ride scooter 50 to 100km per day OR drive a vehicle (continuous).
• Use handheld device (often).

Mental Effort:

• Deal with conflicts, negative comments and emotionally charged situations (occasional).

Visual/Auditory Effort:

• Normal.

Work Environment:

• Exposure to verbally abusive members of the public (occasional).
• Work outside in all weather conditions (continuous).
• Work in close proximity to moving traffic (often).
• Exposure to odours from vehicles and recreational smoking products (occasional).
• Exposure to traffic related noise (frequent).

KEY SKILLS AND ABILITIES

• Knowledge and understanding of Victoria geography and neighbourhoods, the needs of downtown businesses and the importance of safe and effective parking services.
• Respond proactively to customers and customer complaints and respond in accordance with the Parking Ambassador customer service focus.
• Strong communication and customer service skills.
• Understand and apply City Bylaws.
• Working level operation of current City of Victoria word processing and related specialty software.
• Ability to apply sound judgment and recognize when an issue needs to be escalated.
• Ability to maintain accurate records.
• Ability to multi-task with a positive, outgoing attitude.
• Work safely.

QUALIFICATIONS

Formal Education, Training and Occupational Certification:

• Grade 10.
• Customer service training (30 hours).
• Current and valid Class 5 B.C. Driver's Licence.

Experience:

• Not required or an equivalent combination of education and experience.

OTHER:

May be requested to substitute in a more senior position.

To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume.

The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process.

If you require assistance, please email us at careers@victoria.ca.