Organizational Change Manager and Training Resource

ARC Business Solutions Inc. is a customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Service delivery is focused in five main technology solution verticals: Systems Delivery, Enterprise Information Management, Mobile Solutions, Training and Managed Services; with industry expertise in Energy, Utilities, Government, Financial Services and the Public Sector.

ARC Business Solutions Inc. is currently seeking individuals with experience as a Organizational Change Manager and Training Resource for immediate opportunities. This is for a one year term and the role is hybrid in Calgary.

ROLE: Organizational Change Manager and Training Resource

The successful candidates must possess demonstrated experience in the following areas:

MANDATORY:

• Bachelors degree in Organizational Development, Business Administration, Education, or a related field
• Prosci Change Manager Certification or equivalent is strongly preferred
• Certifications in CRM systems or training design considered an asset
• 5+ Years of experience in OCM and training roles
• Higher education or service-oriented organizations considered a strong asset
• Hands-on experience supporting at least ONE transformational project involving CRM/ERP initiative
• Proven ability to navigate resistance and build in complex, multi-stakeholder environments

Responsibilities:

• Expertise in established OCM frameworks (for e.g. ADKAR, Prosci, Kotter's Change Model)
• Strong facilitation, communication skills, and empathy to manage stakeholder concerns
• Experience designing and delivering training programs, including both in-person and digital learning formats
• Familiarity with CRM systems/ERP systems or other significant enterprise initiatives and their role in service delivery models
• Strategic thinking and problem solving skills to address complex organizational changes

Degree designations (e.g., Bachelor of Science, Computing Science, Engineering), from recognized universities is a desirable criteria in our selection process.

We offer a competitive salary, profit sharing, share options and a comprehensive benefits package.

We thank all applicants for their interest; however only candidates considered for interviews will be contacted. We will be conducting interviews immediately. TO BE CONSIDERED - Please forward your resume clearly displaying reference number RB:OCM in the subject line to hr@arcbus.com. For more information on ARC, please visit our website at www.arcbus.com.