Ordering and Sales Operations Coordinator

Tasks

FOR ALL WHO KEEP THE WORLD MOVING
At Daimler Truck Australia Pacific, our company is well positioned as a global leader in the manufacturing of high-quality commercial vehicles with three high-profile brands: Mercedes-Benz Trucks, Fuso Truck and Bus and Freightliner. Leaders in our industry, we have a clear vision to be the undisputed leader of the truck and bus industry in Australia, and we share a common Daimler Trucks purpose across the globe - For All Who Keep The World Moving!

We have an exciting opportunity for a solution-focused professional to drive technical product data and sales operations excellence for heavy duty trucks (HDT), as the Ordering and Sales Operations Coordinator. In this challenging role, you will support the Mercedes-Benz and Freightliner Product and Sales Operations team to define and specify HDT products together with dealers to deliver a consistent HDT product pipeline to our customers.

The role:

Based at our head office in Mulgrave and reporting to the Manager – HDT Operations Manager, your key responsibilities will include:

1. Provide accurate, timely and reliable factory order management and administrative support to HDT products.
2. Manage truck sales orders, specification and price changes through factory systems, SAP and customer front end systems.
3. Ensure precise documentation and management of all truck sales orders, changes orders, and related ordering details.
4. Maintain Master Data management and develop specifications for smooth integration into ordering and processing systems.
5. Track factory build changes through daily reports to ensure customer requirements are met.
6. Oversee ordering process lead times and follow up on delayed vehicles due to production or shipping schedule changes.
7. Ensure compliance with vehicle and wholesale processing guidelines.
8. Provide support for sales operations across the complete sales planning, vehicle ordering, and logistics process.
9. Assist Sales and Aftersales teams with vehicle specification and stock management.
10. Facilitate effective communication and collaboration between engineering, product, and sales operations teams.
11. Collaborate with key stakeholders in DAG & DTNA to secure production quotas and fulfill special customer requirements.

Qualifications

Who we are looking for:

To be the successful candidate, you will be self-motivated, driven and have exceptional verbal and written communication skills. You will be highly organised, can lead by example and have strong attention to detail. Your excellent collaboration skills both within your team and with other departments are essential, as you will be working closely with Sales, Engineering and Product teams to ensure accurate specifications, pricing and compliance.

Ideally, the candidate will have wholesale dealer management experience along with commercial vehicle knowledge and sales/manufacturing experience. Proficiency in Microsoft programs including Excel, Word, Outlook, PowerPoint and Project is required along with knowledge of MD+ and SAP. It is preferred that the candidate has a Business, Mechanical Engineering, or similar qualification.

If you would like to be considered for this opportunity, #MAKEYOURMOVE, apply now with your CV and cover letter. Applications close Friday March 7th.

This is a local, permanent role. You must have a permanent working visa for Australia / New Zealand to be able to apply for this position.

At Daimler Truck Australia Pacific, we believe our people make the difference. We are proud to be recognised as an Employer of Choice for Gender Equality and are committed to inspiring an innovative and collaborative working culture. By joining our team, you will access generous employee benefits, such as discounted car leasing, on-site parking, employee assistance programs and much more. We understand everyone benefits from work differently, therefore our approach to learning is open and individually adaptable. Career pathways are supported through a network of learning and development programs, like our Women in Leadership Program and Mentoring Program, allowing everyone to grow at their own pace. We are an equal opportunity employer and value diversity at our company. We openly celebrate Diversity Day, International Women’s and Men’s Days and host guest speakers to foster a collaborative culture. Our team’s contributions are actively recognized through Employee Recognition and Reward programs. This celebrates our dynamic working culture and one where our people can be themselves.