Order Management Coordinator

Order Management Coordinator

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:

The Inventory Coordinator is responsible for managing the distribution of inventory across North America to ensure timely and accurate fulfillment of orders. Key duties include generating transfer orders, creating and monitoring Open Order Reports, and collaborating with sales, purchasing, and manufacturing teams to address stock requests and resolve discrepancies. The role involves ensuring FIFO allocation, managing outdated or obsolete inventory, and troubleshooting issues across various departments. Additionally, the coordinator will assist with product holds, training, and other tasks as needed to support overall operational efficiency.

Key Responsibilities:

• Review, respond to, and assist with requests via email and phone, including ETA inquiries, product holds, and issues raised by managers, sales, and CSRs.
• Determine ETAs by reviewing on-hand inventory, supplier reports, and lead times; collaborate with other teams if ETAs cannot be determined immediately.
• Assist with resolving order issues in the system, identifying problems or escalating unresolved issues to the appropriate department for resolution.
• Handle product-related questions, issues, and replacement requests, investigating and resolving or directing issues to the correct team.
• Lift holds on products as requested by departments to facilitate order processing.
• Manage stock allocation during supply shortages, ensuring fair distribution across regions while applying FIFO principles.

Requirements and Skills:

• Minimum 3 years of inventory management experience
• Experience in the industry would be considered an asset
• Post-secondary education (technical diploma or degree)
• Strong computer skills (Microsoft Office - Excel, Word, etc.)
• Strong interpersonal skills and team player
• Excellent customer service skills
• Ability to meet tight deadlines
• Strong communication skills, written and verbal
• Strong organizational skills

What Mircom Offers:

• A great working environment
• Competitive salary
• Group insurance benefits
• Company RRSP program