Order Entry Administrator

Order Entry Administrator

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Superviseure, entrée de commande

Your role and responsibilities

As an Order Entry Administrator, you are responsible for accurately entering customers’ orders. Your mission is centered around continuous improvement within the order entry process. Your role is pivotal in maintaining the accuracy and efficiency of our order processing system. By proactively identifying opportunities for enhancement and streamlining processes, you play a vital part in delivering a seamless and error-free experience to our customers.

1. Accurately and efficiently enter customer orders, ensuring all details, including product information, quantities, pricing, and delivery instructions, to allow order execution in the system.
2. Pro-actively communicate with customers and internal functions to guarantee customer satisfaction by providing all relevant information.
3. Collaborate closely with Sales, Operations (planning, shipping, purchasing, etc.), Customer Service, and other internal and/or external teams, to clarify order specifications and address any customer inquiries or concerns.
4. Issue acknowledgments of receipt of orders to customers.
5. Prepare shipping requests with all required information.
6. Inform customers of delivery delays.
7. Collect and archive documentation regarding the orders and records assumptions and decisions taken during the process in the systems in scope of responsibility.
8. Continuously assess the end-to-end order entry workflow, identifying areas for process improvement and efficiency gains.
9. Collaborate with cross-functional teams to streamline procedures, reduce errors, and enhance the overall efficiency of the order entry process.
10. Implement improvements, such as automation.

Qualifications for the role

• College or university diploma or equivalent required; bachelor’s degree in business, or related field.
• Experience in order entry, data entry, or a related role, emphasizing a commitment to continuous improvement.
• Proficiency in data entry software, order processing systems, and Microsoft Office Suite (Outlook, Excel, Word, etc.); SAP (an asset).
• Exceptional organizational skills, attention to details, and the ability to manage multiple tasks and priorities effectively.
• An initiative-taking mindset and dedication to process improvement.
• Strong problem-solving abilities.
• Effective communication skills; and comfort in written and oral communications in French and English. French is required. English is also required to communicate with customers outside Quebec on a regular basis.

Benefits

• Retirement plan
• Healthcare plan
• Accident insurance
• Wellbeing program

More about us

ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably. This offer is conditional upon the applicant obtaining Industrial Security Level 2 status and a certificate issued by the Department of Controlled Goods. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.