Order Administration Coordinator (Job Req # 2025-203) - Contract

Order Administration Coordinator (Job Req # 2025-203) - Contract
Iroquois Facility, Iroquois, Ontario, Canada Req #2125 Tuesday, March 11, 2025

Why Work at Ross Video?
We have a great group of people working together to create and deliver cutting-edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use.

Order Administration Coordinator - Contract

The primary responsibility of the Order Admin Coordinator is to oversee and manage the processes needed to initiate, create, and pass Sales orders, Technical Support orders, and Internal orders to Manufacturing. This includes ensuring fulfillment, shipment, and completion, ultimately leading to invoicing for the Finance department.

What we offer
Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best, including flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, development support, and social activities!

Who you report to: Manager, Order Administration

Work Lane: Primarily Work from Home (PWH)

Some of the things you will work on:

1. Order Processing: Enter, distribute, and invoice orders and technical support/sales orders using various ERP systems.
2. Shipping: Manage daily shipping activities, track shipments, handle manual commercial invoices, and coordinate with customs brokers.
3. Communication: Liaise with internal teams (Tech Support, Shipping, Purchasing, Finance) and external partners (Customers, Freight Companies, Customs Brokers).
4. Returns and Demo Equipment: Process returns and assist with demo equipment paperwork.
5. Reporting: Generate daily, weekly, and monthly OA activity reports and ensure accurate system reporting.
6. Time Management: Handle fast-paced, time-sensitive tasks.
7. Order Handling: Manage domestic and international orders, including technical support cases in Salesforce.

You should have experience with:

1. A working knowledge of MS Word, MS Excel, Outlook (E-Mail) programs.
2. A good knowledge of Salesforce and a variety of ERP Systems experience is an asset.
3. An understanding of NAFTA/Customs/Intercoms is an asset.
4. Excellent attention to detail with solid data entry skills.
5. Concise written skills.
6. 2-3 years’ experience in an office setting.

Bonus points if you have the following:

1. Ability to work within a fast-paced environment.
2. Work independently, contribute to the team.
3. Adaptable.
4. Able to make best decisions for the business.

Please note, certain positions at Ross Video are subject to background screening. If you are the successful candidate, you may be required to undergo a background check that may include employment verification, criminal records check, drug testing, credit checks, and motor vehicle records check for applicable roles.

Equity, Diversity & Inclusion
At Ross, we embrace diversity and are committed to building a team that includes a variety of backgrounds, perspectives, and skills. We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability.