Ops Support Rep Shipment Resolution

Working at Purolator International is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a leading U.S. based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. We are a subsidiary of Purolator Inc., Canada’s largest leading integrated freight, package, and logistics solutions provider. You can learn more about us on YouTube and LinkedIn.

When we say we’re the best, we’re not just tooting our own horn. We’re incredibly proud of the many awards we’ve won for shipping to, from, and within Canada.

Purolator International provides a “Best in Class” Total Rewards package to employees and their families.

1. Competitive Base Salary
2. Quarterly Sales Incentive Bonus Plan
3. Sales Awards and Recognitions
4. Medical, Dental, Vision, Prescription Drugs (80%+ paid by Employer)
5. Employer funded Short/Long Term Disability & Life Insurance
6. Accident, Hospital & Critical Illness Plans
7. Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary)
8. Employer Funded Health Savings Account (H.S.A)
9. Paid Time Off Including: 15 Vacation Days, 10 Sick Days, 4 Personal Days
10. Paid Holidays
11. 100% Paid Extended Parental/Maternity Leave Program
12. 100% Paid Military/Reserves Leave Program
13. Tuition Assistance
14. Wellness Program
15. Identify Theft Protection Discount Program
16. Pet Insurance Discount Program

We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc.

Description

The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

Responsibilities

1. Contact customers or colleagues to obtain and enter package information or resolve delivery issues
2. Scan, sort, and reorganize undelivered freight and process freight damages
3. Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
4. Inspect damaged packages
5. Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
6. Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

Minimum Requirements

3 months experience in customer service

Skills

1. Operations Management
2. Operations Planning
3. Operations Procedures
4. Shipping and Receiving Operations

Purolator International values diverse perspective and life experiences. Purolator International encourages candidates of all backgrounds, including people of color, immigrants, refugees, women, people who identify as LGBTQ, people with disabilities, veterans, and those with diverse life experiences.

Candidates applying will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you require an accommodation during the recruitment process, we will work with you to meet your needs.

Purolator International participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program at e-verify.gov.

Any offer of employment is contingent upon a favorable background and reference checks.

POSTING DETAILS

Requisition Number: 66083
Job Code: 252
Reports to: Manager Retail Regional
Working Conditions: Retail Center Environment