OPERATOR - SURVEILLANCE

Overview

Surveillance Operators are responsible for the daily ongoing monitoring and observation of casino operations, while ensuring the security and integrity of casino assets, staff, and patrons.

Successful candidates must have availability and flexibility throughout the week including holidays and weekends and work primarily 12-hour daytime, evening, and overnight shifts. (8-hour, 10-hour, may be assigned).

Responsibilities

• Responsible for providing routine surveillance of the gaming floor identifying potential problems, such as poor game protection and suspicious individuals, and acting as a support unit to other departments in relation to the protection of company assets.
• Able to pay attention to detail; sound observational skills are critical as you are conducting reviews, writing, and completing reports and logs that could be used as evidence in legal matters that have resulted from criminal charges against patrons or employees.
• Works under Alcohol and Gaming Commission of Ontario (AGCO) regulations and complies with all applicable laws, policies, and procedures.
• Maintains an awareness of the gaming operation at all times.
• Other duties as assigned.
• Lives the Brand.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• A secondary school diploma, with preference to graduates with a Post-Secondary education in Law and Security.
• A minimum of one (1) or more years of experience in a Security related field or gaming related positions (Cage, Slot, Table Games or Audit).
• Knowledge of computer applications.
• Casino Surveillance or related surveillance experience an asset.
• The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

SKILLS

• Analytical, observational, organizational, interpersonal, and communication skills.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to work in small spaces.
• Ability to watch computer screens for extended periods of time.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus. The Casino environment is hectic, fast-paced, and often crowded and noisy. May be exposed to casino-related environmental factors including, but not limited to excessive noise and constant exposure to the general public.

YOUR CAREER WITH US!

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Rideau Carleton Casino can be very rewarding. This property is the premier Gaming entertainment destination of Ottawa and features the hottest slot machines. Owned and operated by Hard Rock International, this electrifying casino destination boasts three delicious restaurants.

OUR COMMITMENT TO SERVICE:

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Rideau Carleton Casino; it’s a commitment to each and every one of our current and future Guests. Our team members spend their time making sure that every single one of our guests gets the rock star treatment, but the Rideau Carleton Casino family also rolls out the red carpet for our employees with competitive vacation, benefits, pension, and a great work environment.

BENEFITS & PERKS:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurance options, generous Paid Time Off, and much more!

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.