Operations Technical Change Lead

Hybrid - Ashford - Travel to the Ashford/London Office at least once per month

Here at Saga, we are looking for an Operations Technical Change Lead. The Operations Technical Change Lead will play a critical role in driving successful change within Operations. Their role is to plan, coordinate, and manage the impact and adoption of all change affecting Operations, and to ensure the change is implemented smoothly and effectively.

The Operations Technical Change Lead is responsible for developing strategies that will guide the change process and act as the technical SME for Ops. They will define the scope of the change, identify the stakeholders who will be impacted, and work with them to ensure a good understanding of the technical impact of the change. They will collaborate with their Change Lead peer to help plan and manage stakeholder engagement and manage potential resistance to the change. They will also ensure a good understanding of any changes to the way colleagues will have to work and work with teams to produce content to support change learning. They will work closely with all stakeholders to understand their concerns and address those concerns in a way that is consistent with the goals of the change initiative.

They must build relationships with stakeholders to assist in buy-in for the change initiative, ensuring that the change is aligned with stakeholder needs.

Package Description
Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, which is why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work; you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford, or Sandwich.

Benefits Available to All Colleagues:

1. Our working week is 35 hours per week, these can be worked flexibly to suit your working style.
2. 25 days holiday + bank holidays.
3. Option to purchase additional leave up to 5 extra days.
4. Pension scheme matched up to 10%.
5. Life assurance policy on joining us.
6. Wellbeing programme.
7. Colleague discounts including family discounts on cruises and holidays.
8. Range of reductions and offers from leading retailers, travel groups, and entertainment companies.
9. Enhanced maternity and paternity leave.
10. Grandparents leave.
11. Company performance-related annual bonus - Up to 5%.
12. Income protection.
13. Access to Saga Academy, our bespoke learning platform.

Main Responsibilities:

1. Have a specific interest in the technical capabilities of new and existing systems, how these work together, and the impact of any proposed changes.
2. Be detail-oriented to fully investigate and understand colleague systems.
3. Ensure all system changes are detailed and process mapped as part of the change process, working with impact analysts to provide process insight.
4. Help develop and implement change management strategies and plans that maximize colleague adoption and minimize resistance.
5. Collaborate with senior leaders to identify and prioritize change initiatives based on business needs and priorities.
6. Build relationships and work closely with stakeholders to identify and address concerns related to the change initiative.
7. Work with the change impact analyst to understand upcoming changes and build communication and action timelines for leadership.
8. Develop and deliver communication and training programs that support the adoption of change initiatives.
9. Help understand the key metrics and measures of change success, track the progress of change initiatives, and report on the status of those initiatives to senior leaders.
10. Identify and manage the risks associated with change initiatives and develop contingency plans to mitigate those risks.
11. Foster a culture of continuous improvement and encourage colleagues to embrace change as a way to drive growth and innovation.
12. Manage resistance to change and help alleviate colleague concerns related to the change initiative.
13. Work with cross-functional teams to ensure that change initiatives are integrated with other business processes and initiatives.
14. Facilitate change management workshops and training sessions to build change management competencies across operations.
15. Develop and implement change management policies, procedures, and guidelines to ensure consistency and effectiveness.
16. Ensure that change initiatives are aligned with the operational strategy and vision, supporting colleague and customer outcomes.
17. Build and maintain relationships with external change management experts and vendors to stay abreast of best practices and emerging trends in change management.
18. Stay up-to-date with industry trends and best practices in change management, continuously improving the organization’s change management capabilities.

The Ideal Candidate:

1. Excellent personal communication and presentation skills, able to act professionally and credibly on behalf of Operations in project meetings.
2. Strong levels of multi-tasking, prioritization, and solution-oriented approaches.
3. Understanding of change disciplines and/or principles is desirable.
4. Flexible and adaptable to the needs of the ongoing project portfolio.
5. Curious to understand best practices and capable of working in sometimes ambiguous scenarios.
6. Well organized and detail-oriented.
7. Able to support and challenge decisions based on Operational leadership feedback.
8. Ability to work under pressure and to deadlines.

About The Company:
Over the past 70 years, we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognized and trusted brands amongst UK consumers in this demographic, recognized for its high-quality products and exceptional standards of service.

At Saga, we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself, and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible, making reasonable adjustments as required.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees, or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

Contact Details:
Saga Plc
Tel: 000 000 0000
Contact: Kirsty Harris-Tuckey
Email: VP05C0AA06.567@vacancyposter.com