Operations Team Lead - Maersk Ground Freight

About Us:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Logistics & Services Canada, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

The Operations team lead - Canada will be responsible for the operational planning and execution of the Middle Mile brokerage team under MAERSK Ground Freight Services in Canada, ensuring operational excellence.

At first, this role will involve individual contributor tasks, such as shipment/account handling and execution. With new businesses being awarded, your role will transform and become a full team lead role.

You will assist in training and shaping the knowledge and performance of the team, including key metrics such as on-time pick-up, on-time delivery, timely invoicing, cost reduction, etc. As a Team Lead you will furthermore help drive a continuous improvement mindset to enhance the operational performance and vendor management.

Responsibilities:

• Accountable for the performance of the team as it relates to operational excellence metrics including financial operations tasks.
• Supporting head of full Mile operation’s strategic initiative.
• Perform day to day activities alongside front line colleagues to ensure high customer satisfaction.
• Create and document processes, identify gaps and create solutions.
• Manage and develop improvement plans for team metrics.
• Identify and implement sustainable solutions for possible service failures through root cause analysis.
• Develop the team’s competencies through challenging and stretching assignments.
• Building relationships with our 3rd party vendors and initiate discussions on vendor performance.
• Work with our product and pricing team on new opportunities and support with customers onboarding.

Education:

• Bachelor’s Degree (advanced degree or MBA preferred) in any of the following disciplines: Logistics, Distribution, Engineering, Industrial Management, and Finance.

Technical Skills and Competencies:

• 5+ years of Ground freight operations.
• Demonstrated leadership skills.
• Strong analytical skills and P&L management experience.
• Ability to train, coach, evaluate and mentor.
• Excellent interpersonal and communications skills (verbal, written and presentation).
• Ability to build good working relationships (internal and external).
• Self-motivated, who can complete tasks without supervision.
• Organizational and Time management skills: multi-tasking and prioritizing, planning work activities efficiently to meet deadlines and high-level goals.
• Team player with proven ability to work under pressure.
• Strong and current knowledge of technology platforms, MS Office products, and ability to quickly adapt to new software.
• Ability to travel 25%.

Company Benefits:

• Medical
• Dental
• Vision
• RRSP + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range:

CAD $75,000.00 - $85,000.00

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

You must be legally authorized to work in Canada.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.