Operations Support Specialist

OPERATIONS SUPPORT SPECIALIST

Join Team Bento and be a part of our group of companies which operates more than 12,500 locations globally. With operations across Canada and the United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.

Job Responsibilities

Bento is seeking a proactive Operation Support Specialist to enhance the operations of our franchise locations in Ontario West (London, Niagara, Windsor, Kitchener). This role will focus on supporting store teams to ensure excellence in merchandising, product quality, food safety, and customer service.

Franchisee Support

1. Conduct daily visits to franchise locations to ensure adherence to Bento Sushi’s standards for product quality, food safety, and customer service. Provide hands-on support to address operational gaps, working closely with the Regional Manager and Director for follow-up.

Franchise Re-training

1. Support franchisees by providing re-training to address operational challenges and ensure adherence to brand standards. This role focuses on assisting franchises in maintaining consistency and improving performance.

Emergency Support

1. Assist the operations team by covering emergency shifts, maintaining smooth operations and service levels during staffing shortages.

New Store Openings & Transitions

1. Support major new store openings and transitions, ensuring operational needs are met for a seamless launch.

Special Event Support

1. Assist during major company events and initiatives.

Communication with the Operations and Head-office

1. Maintain clear communication with operations and head-office.
2. Relay franchise feedback to the operations team to ensure timely support from managers or head-office as needed.

Qualifications

1. Minimum of 3 years of multi-unit management experience, preferably in the foodservice, QSR, or franchise industry.
2. Strong communication, training, and leadership skills.
3. Ability to adapt quickly to changing environments and solve problems effectively.
4. Flexible schedule.
5. Travel is required, including overnight stays.
6. Valid driver’s license and reliable transportation.

Why You Should Join Our Team

1. Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way.
2. Competitive Rewards: Reap the benefits of a comprehensive compensation package with car allowance, gas card, a bonus plan, group health benefits, and retirement plans that recognize your outstanding contribution.
3. Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.
4. Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.
5. Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.

For more information about Bento visit www.bentosushi.com