Operations Support Coordinator

Location:

CGT

Address

250 Bowie Avenue Toronto, Ontario M6E 4Y2 Canada

Job Title

Operations Support Coordinator

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview

The Coordinator, Operations Support is responsible for assisting with Supply Chain activities that support our customers through the movement of goods throughout our network.

What You'll Do

• Support requests to ship inventory for various channels, selecting the most efficient mode of service and communicating effectively to service providers and requesters.
• Monitor progress of shipments and engage service providers to resolve any potential barriers for on-time delivery.
• Provide requestors with relevant updates including tracking details, proof of delivery, delays, etc.
• Maintain end-to-end tracker of shipments with all pertinent details.
• Generate customs documentation as required to ensure compliance of cross-border and international shipments.
• Troubleshoot missing documentation information by navigating systems and engaging the right teams to support.
• Provide necessary documentation to service providers in an efficient manner to avoid delays.
• Perform virtual inventory movements to systemically allocate inventory as required.
• Log departmental IT tickets, categorize and update with resolution, etc.
• Contribute to cross-functional initiatives such as Friends & Family events, New Store Openings, New Product Launches, Corporate Projects, etc.
• Create and maintain SOP documentation to support daily activities.
• Support other operational activities as required.

• 2-3 years of business experience, preferably in Distribution or Logistics.
• Post-Secondary Degree/Diploma.
• Supply Chain and/or Trade Certification an asset.
• Excellent interpersonal and communication skills.
• Strong analytical, organization, and problem-solving skills.
• Good financial, business, and customer experience awareness.
• Adaptability and flexibility with taking on different tasks as required.
• Ability to work independently and effectively with minimal supervision in a fast-paced environment.
• High attention to detail and accuracy.
• Proficient in Microsoft Office products (Excel, PowerPoint, etc.).
• Working knowledge of ERP systems.
• Exceptional at fostering relationships with internal and external stakeholders.

• A company built on Canadian roots and heritage.
• Your work is recognized with a comprehensive and competitive Total Rewards Program.
• Opportunities for career growth through numerous internal and external programs.
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards.
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about.
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
• Inspiring leaders and colleagues who will lift you up and help you grow.

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work every day. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.