Operations Support, BCI

Req Id: 422155

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions, and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell, and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. Through our commitment to environmental, social, and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn, and play.

Join us. You belong at Bell.

On the Consumer and Small Business team, you’ll work across a portfolio of brands and solutions. From Bell’s best networks for the home, the office, and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile, we meet the connectivity needs of all customer segments in Canada.

And it’s not just the options we provide; it’s how we provide them. On this team, you’ll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive, and responsive.

The Role

The Operations Support role reports to an Operations Specialist. They will play a key role in driving programs to ensure compliance with Operational, Legal, Health and Safety, and Environmental mandates. Must be a highly organized and motivated individual with a passion for delivering initiatives to drive specific results.

Key Responsibilities

• Development and delivery of required Operations reports and documents to demonstrate compliance
• Monitor and analyze reports and store performance on key Operations metrics to identify opportunities to drive performance
• Develop communications and streamline online documentation
• Build cross-channel partnerships to drive program improvements
• Demonstrate flexibility to adapt to changing priorities

Qualifications / Competencies

• Knowledge of English required; excellent written and oral communication skills
  • Maintaining professional relationships with French & English speaking stakeholders across Canada is critical to this position
• Ability to communicate effectively with store staff and cross-functional partners
• Accountable for delivering tasks on time with accuracy
• Collaborate within the team and across team boundaries to execute objectives
• Be proactive in making Bell and the team better
• Ability to analyze data and present results
• Meticulous attention to detail
• Ability to manage multiple tasks and concurrent initiatives
• Expect and embrace change
• Intermediate skills in Microsoft tools (Excel, PowerPoint, Word)
• Knowledge of French; verbal and written fluency is an asset
• Experience working in retail is a benefit

Working Conditions

• Candidate must work 37.5 hours weekly, Monday – Friday
• Overtime may be required for key planning periods to ensure deliverables are on time

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:
Position Type: Non-Management
Job Status: Regular - Full Time
Job Location: Canada: Nova Scotia: Halifax || Canada: Alberta: Calgary || Canada: Alberta: Edmonton || Canada: British Columbia: Vancouver || Canada: Manitoba: Winnipeg || Canada: New Brunswick: Moncton || Canada: New Brunswick: Saint John || Canada: Ontario: Toronto || Canada: Quebec: Montreal || Canada: Saskatchewan: Regina
Work Arrangement: Remote
Application Deadline: 03/04/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive, and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision, and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs, and you’ll feel valued, respected, and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, NS, Halifax

Bell, one of Canada's Top 100 Employers.