Operations Support Analyst/Analyste du soutien aux opérations

This is a remote/hybrid position with IQVIA’s Privacy Analytics team in Ottawa, Canada. Located downtown in the heart of the National Capital Region, we’re a company on the cutting edge of healthcare innovation, working with some of the largest health analytics businesses in the world utilizing health data to help find cures for today’s leading diseases, including cancer, heart disease, HIV, and COVID-19. Privacy Analytics is on the cutting edge of data de-identification and re-identification, turning our patented statistical research into products and services that process terabytes of data so that medical researchers have access to more clinical data faster than ever before, without risk to personal privacy. We have created a scalable, distributed enterprise engine and Machine Learning pipeline that process structured and unstructured data, fueling our customers’ analytics and helping them accelerate research and shorten the time to market for treatments. We work with government agencies and non-profit institutes to advance privacy standards, enhance transparency, and enable safe clinical data sharing across the globe. We are on the front-line of leveraging Big Data and AI to spark a profound revolution in healthcare. If you’re ready to contribute to a rapidly growing area helping to improve healthcare and ready for the next stage of your career, then we want to hear from you!

Responsibilities:

• Monitor and troubleshoot the data feed pipeline and automated data processing tasks. Develop and manage scripts to supplement built-in workflow and processing automation to address new requirements.
• Perform secure file data transfers by utilizing automated ticketing systems, troubleshooting, performing manual operations as required, and completing validation checks.
• Provide technical L2 and L3 support to suppliers and customers, documenting and tracking service incidents from identification through to resolution, ensuring service-level breach risks are escalated and stakeholders are updated promptly; keep technical documentation and operational run-books up to date.
• Onboard new feeds and transfers, support special company projects by gathering and documenting new processing and workflow requirements, assessing technical options, and completing specifications. Contribute to cost estimates when new development effort, hardware, or licensing is required.
• Actively contribute to internal team meetings and onboarding meetings with customers and suppliers.
• Prepare operational reports by collecting and analyzing system event data and ensuring that performance metrics are available for monitoring against SLOs and SLAs commitments.
• Demonstrate awareness of the importance of data security and privacy compliance and contribute to monitoring and reporting (i.e., HIPAA, GDPR, HITECH, and PIPEDA).

Qualifications:

• Experience with Linux environments, including commonly used Bash commands and utilities, system admin activities like volume management, performance monitoring and MySQL maintenance, the use of scripting and/or coding to automate tasks and prepare data for ingestion (Python required, Bash, Perl, etc. an asset), and experience with AWS S3 bucket data transfers; able to demonstrate knowledge and technical problem-solving abilities in practical hands-on troubleshooting situations.
• Strong analytical and detail-oriented aptitude and appreciation for the importance of precision, accuracy, and diligence.
• Ability to manage time effectively, set priorities, meet deadlines, and work in a fast-paced, time-sensitive, and confidential environment.
• Strong people and conflict management skills and ability to work in cross-functional teams and with third parties; ability to escalate issues and explain findings to stakeholders and management.
• A friendly professional demeanor and ability to excel in a team-oriented environment and demonstrate motivation and good judgment in taking initiative, working autonomously, and asking for assistance.
• Desire/ability to work successfully in both a smaller/entrepreneurial milieu and a large company environment.
• Must be proficient in English, both verbal and written communication skills.
• Has a diploma or degree in Computer Science, Computer Engineering, Information Technology, or equivalent experience and certifications.
• To be eligible for this position, you must reside in the same country where the job is located.