Operations Supervisor

Company Overview

Jamieson Laboratories Ltd. a division of Jamieson Wellness Inc. (“Jamieson Wellness”) is Canada’s leading health and wellness company with a purpose of inspiring better live every day.

Established in 1922, Jamieson is our 100 years old heritage brand, which is recognized as Canada's #1 consumer health brand. In addition, we also market and manufacture a series of leading specialty supplements brands under the youtheory, Progressive, Smart Solutions, and Iron Vegan brands.

On top of our outstanding brand portfolio, Jamieson Wellness has been recognized as one of the top ten most reputable companies in Canada and is well regarded for our industry leading commitment to quality – exemplified through award-winning innovations and meeting of rigorous manufacturing certification standards. And, Jamieson is no longer just a Canadian success story, as our brands are established and growing rapidly in more than 50 countries around the world. For more information, please visit www.jamiesonwellness.com

Our Jamieson Diversity and Inclusion Statement

At Jamieson Wellness, we cherish diversity, equity and inclusion and we know we must constantly listen, learn and take action to ensure these principles remain embedded in our culture. We encourage everyone to bring their whole selves to work and celebrate the differences that make us unique. We are accountable to build an environment free of bias in regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender orientation, gender identity, gender expression, and all other types of behaviours that are not conducive to an inclusive environment. We hold ourselves and all stakeholders to a high standard of diversity equity and inclusion, because anything else is unacceptable.

Overall Responsibilities

The Operations Supervisor is responsible for overseeing daily operational activities, ensuring efficiency, productivity, and compliance with company policies and safety regulations. They manage and coordinate teams, assign tasks, monitor performance, and resolve issues to maintain smooth workflow processes. The Operations Supervisor will collaborate with other departments, implement process improvements, track key performance metrics, and ensure customer satisfaction. Strong leadership, problem-solving, and communication skills are essential for success in this role.

Specific Key Responsibilities & Duties

• Supervise daily activities of operators, ensuring efficient workflow and adherence to production schedules.
• Assist in planning daily and weekly production schedules, aligning staffing requirements accordingly.
• Troubleshoot production issues to minimize disruptions and maintain product quality.
• Ensure safe and efficient operations by enforcing workplace safety standards and protocols.
• Provide initial and ongoing training for operators in safety procedures, equipment handling, GMP requirements, and company policies.
• Inspect machinery for cleanliness, safety compliance, and proper setup before production begins.
• Monitor and uphold housekeeping and sanitation standards within the facility.
• Identify and implement process improvements to enhance efficiency and productivity.
• Collaborate with teams across departments to achieve operational and business objectives.
• Process and approve labor reports while conducting daily payroll reviews.
• Oversee operations to address equipment malfunctions and facility-related concerns.
• Participate in employee evaluations, coaching, and training initiatives.
• Manage inventory levels of tooling and spare parts to support uninterrupted operations.
• Ensure GMP documentation is completed before production begins.
• Escalate production challenges with well-informed recommendations for solutions.
• Prepare reports and performance updates for departmental review.
• Develop, maintain, and update Standard Operating Procedures (SOPs) and training materials.
• Oversee and maintain shipping documentation for accuracy and compliance.
• Utilize ERP systems to support data-driven decision-making.
• Adhere to company Health & Safety policies, SOPs, and safety responsibilities.
• Maintain compliance with Good Manufacturing Practices (GMP) in all sensitive areas.
• Support special projects and initiatives as assigned.

Knowledge, Skills & Abilities Requirements

• Minimum of three (3) years of supervisory experience in the pharmaceutical or natural health industry, or a related University/College degree.
• Proven ability to lead and supervise unionized employees effectively.
• Strong interpersonal, teamwork, and communication skills to foster a collaborative work environment.
• Excellent problem-solving skills with the ability to troubleshoot and resolve operational challenges.
• Proficient in computer systems and software relevant to operations management.
• Working knowledge of industry regulations, including GMP, OHSA, and WHMIS.
• Self-motivated, with the ability to work independently and in a team-driven environment.
• Capable of walking long distances and standing for prolonged periods.
• Innovative, adaptable, and committed to continuous improvement initiatives.
• Valid driver’s license required.
• Forklift license is an asset but not mandatory.
• Flexibility to work all shifts, including weekends, as needed.

Our Values

ACCOUNTABILITY: We do what we say. We take personal ownership for our work and actions and its impact on others and the business.

RESPECT: We do it together authentically and inclusively. We actively listen and engage each other, including diverse perspectives.

EXCELLENCE: We drive to high standard for product, people and planet. We challenge the status quo and bring forward innovative ideas in the continuous pursuit of quality.

AGILITY: We embrace change and act with flexibility. We welcome new ideas and feedback, swiftly incorporating them to improve our performance.

Why Join Jamieson Wellness?

At Jamieson Wellness, we are committed to attracting the best people by offering an environment that prioritizes work-life balance and an inclusive culture. Our benefits and values are designed to help you thrive both professionally and personally, inspiring better lives every day across the world. Here’s what you can look forward to when you join our team:

• Health & Wellness
• Access competitive group benefits to ensure you and your family are well taken care of.
• Financial Security
• Take advantage of our company-paid RRSP (no match required!) and Employee Share Purchase Plan.
• Contribute to a Broader Purpose
• Do work that matters. As a purpose-driven company, we have a meaningful and sustainable impact on the planet and the lives of people around the globe.
• Work-Life Balance
• Enjoy a hybrid work environment that offers flexibility with both in-office and remote work options.
• Professional Development
• Grow your career with our continuous learning and development opportunities, supported by a structured annual performance management process.
• Exclusive Discounts
• Enjoy discounts on vitamins and products across our top health and wellness brands.
• Culture of Excellence
• Join a dynamic team that values Accountability, Respect, Excellence, and Agility, fostering an environment where you can thrive both professionally and personally.

How to Apply: All those interested in applying for this job may do so by submitting an application to Human Resources by the closing date noted above. All full-time employees who have been in their current position for six months are eligible to post for the said position. Previous work history will be considered in the final section.

Jamieson Wellness Inc. is an Equal Opportunity Employer and welcomes and encourages applications from all interested and qualified candidates. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Jamieson Wellness Inc. will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Jamieson Wellness Inc. Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.