Operations Supervisor

About MVT: MVT Canadian Bus, Inc. (MVT), a subsidiary of MV Transportation, proudly operates the Barrie Transit conventional, specialized and on-demand transit service for the City of Barrie from a $22M state of the art facility as part of a 20-year operating contract which commenced in 2015. We are committed to being a company that makes a difference in people's lives by inspiring our employees, treating our customers as part of the family, and making our communities even better places to live.

Responsibilities

Position Summary: The Operations Supervisor, through direct involvement with the General Manager and Operations Manager, controls the daily delivery of the transit service and has the overall responsibility for on-time performance, driver and vehicle assignment, according to contract operating standards. The Operations Supervisors regularly rotate between Dispatch, Control Centre and field operations.

Key Responsibilities & Accountabilities: The following is not intended to be a comprehensive list of the essential functions of the Operations Supervisor position, but rather a general description of some of the requirements necessary to carry out the duties and responsibilities of this position. The Operations Supervisor must be able to perform the following tasks, among others:

• Reviews control centre performance monitors and adjusts services to ensure on-time performance
• Controls on-time performance of routes and ensures each route is covered daily; reviews driver performance multiple times per day utilizing specific reports
• Identifies and communicates via 2-way radio or other communication device, potential rerouting required as a result of traffic, construction or accident situations
• Monitors workforce level and identifies driver shortages
• Provides direct daily supervision of the Transit Operators
• Coordinates emergency communications in the event of service disruption
• Assigns open work and overtime to Transit Operators and develops the daily operating board
• Ensures adherence to the preventive maintenance schedules for all vehicles in the fleet as outlined by company and client requirements
• Ensures all vehicles are kept reasonably clean, inside and out by regular inspections
• Coordinates with maintenance staff by assisting with vehicle change outs that occur in the field minimizing service disruption and inconvenience to passengers
• Responds to and investigates all incidents according to Company policy and procedures, in compliance with Provincial regulations
• Monitors street operations for on-time performance, schedule and route adherence
• Assists operators with service or customer issues
• Liaises with relevant personnel regarding booking and scheduling issues
• Ensures all safety regulations are being observed and all training methods are adequate and effective
• Ensures that operation is in compliance with both client and company policies and procedures
• Prepares, verifies, and reviews staff schedules and work records for payroll purposes
• Maintains clear and accurate records of individual job performance issues
• Identifies, selects, trains, coaches and manages the performance of Transit Operators
• Assists in the recruitment, selection and training of new operators
• Conducts site checks and road observations according to client and local policy while documenting findings accordingly and provide necessary reports to Operations or Safety Manager as directed
• Conducts gate checks at pull-out or pull-in times ensuring on-time service and proper completion of necessary paperwork including manifests and pre- and post-trip inspections
• Ensures that all Transit Operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications
• Communicates clearly each staff member’s roles and responsibilities and provides support to help staff accomplish assigned objectives
• Manages Transit Operator attendance and absenteeism
• Prepares required operating reports for client and management staff
• Determines whether to discipline and applies discipline, including suspensions and terminations, according to company policy and in compliance with collective agreements
• Participates in and advises management regarding labour relations strategies and relationships
• Represents Company in grievance procedure
• Respects and maintains the confidentiality of all employee records, business records, client and customer information, data and other information not otherwise available to the public
• Maintains a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
• Demonstrates regular and consistent attendance and punctuality in compliance with the company attendance policy
• Works flexible hours and on weekends as required
• All other duties as assigned

Working Conditions: The Operations Supervisor works in both an office environment and field environment and may be called upon after hours from time-to-time by office employees or managers, in an emergency, or other reasons as required. The job requires the following physical activities: sitting, standing, walking, pushing, pulling, loading and unloading, typing, filing, answering phones. Operations Supervisors frequently work in outside weather conditions and are occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals and vibrations.

Qualifications

• Minimum of three (3) years’ supervisory experience in the transportation industry. Supervisory experience of a unionized work group in a different industry may be considered at the Company’s discretion
• Experience supervising/managing in a unionized environment
• High School Diploma or equivalent
• A valid B or C Ontario Driver’s License with Z (Airbrakes) endorsement
• Minimum of 3 Years of driving experience and an acceptable driving record
• Be able to pass and maintain a clear Criminal Background Check

Knowledge, Skills, & Abilities

• Strong leadership skills with the ability to set clear expectations, coach, develop and motivate staff
• Ability to effectively delegate tasks, provide appropriate supervision and follow up to department staff
• Excellent communication and presentation skills with an ability to influence people at all levels of the organization
• Analytical with a strong attention to detail
• Highly organized with the ability to handle multiple projects simultaneously while exceeding established goals and objectives
• Ability to provide excellent customer service and present a professional demeanor
• Knowledge of the transit service area and system parameters, client and service operating requirements
• Working knowledge of Trapeze or similar transit scheduling software and the skills to resolve situational challenges
• Proficient in Microsoft Office software including spreadsheet, word-processing applications, etc.
• Able to use multi-line phone system and handle multiple tasks concurrently, accurately and effectively
• Ability to work a variety of different shifts and flexible hours including days, evenings, overnights and weekends
• Ability to work independently and objectively, plan ahead and schedule work
• Ability to remain polite, professional and courteous while communicating with customers and other staff
• Ability to remain calm and manage emergency situations and ensure the safety of all customers and employees
• Ability to hold the respect and confidence of all employees
• Strong written and verbal communication skills
• Demonstrated ability to manage with a “Safety First” attitude

Benefits of Working for MVT:

• An opportunity to work close to home and minimize your commute time
• Challenging and rewarding work providing safe transport to members of the public
• Ability to work independently in a state-of-the-art facility
• A variety of work schedules (we operate 7 days a week)
• Company paid uniforms
• Employee Discounts with local businesses
• Room for growth/advancement

How to Apply: Interested applicants please apply online: careers.mvtransit.com. Note: Due to the high volume of applications received, MVT will only contact those applicants who have been shortlisted.

MVT is committed to equity in employment. Our goal is a diverse, inclusive workforce. We strongly encourage applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resources at 705-792-5033 or BarrieHR@mvtcanada.com.