Operations Specialist - Field Service

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your Role:

In this role, you will be responsible for the initial profitability analysis, implementation, and administration of contracts supporting UCAN Technical Services in accordance with company policies, legal requirements, quality requirements, and customer specifications.

You will have a crucial role in implementing service contract strategies and tactics. You should possess a strong grasp of contract review and implementation, and the ability to think critically. You will collaborate with Service leaders and Legal teams to analyze and finalize customer service contracts, administer the contract, and support partner relationships through business reviews with service partners.

What You'll Be Doing:

Contract Implementation

• Provide profitability analysis
• Examine contract documents to ensure accuracy and completeness.
• Answer contractual related questions.
• Assist with various contract compliance initiatives.

Contract Administration

• Maintain contractual information including negotiation status and agreed upon terms and conditions in appropriate database.
• Oversee administration of contractual information including generation of reports for tracking and communicating contract requirements.
• Assist with drafting agreements and other legal documents to ensure internal requirements are met.
• Maintain communication to ensure timely execution by the parties.
• Administer pricing changes.

Process Improvements and Automation

• Improve efficiencies for contract renewals, field service engineers incentive program, spare part inventory, and rental programs.

Technical Service and Support

• Monitor and communicate performance indicators and trends.
• Recommend opportunities for driving throughput and financial efficiencies while meeting quality requirements.
• Generate monthly or quarterly service reports summary or critical metric depending on customers' requirement.
• Ship parts and/or supplies to Field Service representatives and/or patients, when required.
• Attend Meeting (s), when required.

What You'll Bring:

• Bachelor’s Degree Required
• Must have 3+ years of business operations experience
• Medical device experience required
• Must have logistics experience
• 3+ years of experience in MS-Office Excel
• Must have experience working with multi-functional teams
• Experience in inventory management preferred
• Knowledge and understanding of standard methodologies and processes, with a focus on medical industry experience.

Vantive is committed to supporting the need for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link