Operations Manager - Cruise ship

Our mission at Westguard is to make people feel safe. We are rapidly evolving our business, and we are looking for a seasoned and motivated Operations Manager to oversee the day-to-day operation of the Canada Place Cruise Ship Terminal. This is a contract role (April 2025 - November 2025). This is an exciting opportunity to lead a highly skilled, professional Safety and Security team.

What you'll do:

As the Operations Manager working at Canada Place Cruise Ship Terminal, you'll be responsible for: Scheduling Officers in day-to-day operations using WinTeam, coordinating with Terminal Security Operations, CBSA, USCBP, completing Transport Canada compliance drills, preparing detailed reports for Ceres Terminals Canada and directing our control room operators with dispatching on-site officers to attend areas of concern.

In this role, you will be working directly with the Ceres Terminals Canada Security Manager in daily cruise operations. In addition, you will act as a liaison between Westguard and Ceres Terminals Canada. The Operations Manager will maintain a safe work environment by following the Federally regulated protocols and procedures. In addition, the role will take the necessary steps to eliminate and minimize hazards and Security threats while overseeing a security team of 50+ employees.

This role is a high-paced and career-boosting experience, suitable for anyone looking for a step up in the security industry.

Key Responsibilities

• Ensure maintenance of strong and effective relationships with client customers and key stakeholders.
• Provide leadership, advice, and counsel to all site security team members in achieving client satisfaction.
• Responsible for the training and deployment of guards.
• Manage team members in an effective and efficient manner with a focus on personnel retention and professional development.
• Conduct site reviews, write audit/review reports, review findings, and make recommendations to the client.
• Perform annual risk analysis for the Operational sites within their responsibility.
• Provide advice and counsel to the client on security policy and practices. Identify exposures and recommendations.
• Serve as lead in conducting investigations of significant threats and/or the loss or misappropriation of assets for clients/sites, and employee discipline as necessary.
• Perform incident analysis and investigation relative to all incidents with advice and closure to all stakeholders.
• Develop and implement site-specific training and improvement programs.
• Ensure resources are appropriately and efficiently allocated to key areas of work and that priorities are always covered adequately.
• Use reporting and tracking for site visits and monthly/quarterly reports.
• Maintain Security Operations Manuals/post orders and all site directives with updates annually.
• Manage inventory of uniforms and site-specific equipment.
• Oversee reporting management system.
• Must be available on weekends.

Skills & Qualifications

• Minimum of one to three years' experience as a manager in an operational setting combined with or in addition to working in the security industry or law enforcement preferred.
• Degree or diploma in security management, risk management or business continuity an asset.
• Experience working within a unionized environment.
• Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills.
• Sound judgment and decision-making skills, with a 'hands-on' problem-solving approach, able to remain calm under pressure and take control of incidents.
• Experience with writing procedures, drafting reports, preparing business cases and compiling and adjusting duty rosters to meet shortfalls in staffing levels.
• Security professional with proven management experience within the security industry, public sector experience is an asset.
• Experience working in a marine environment.
• Transport Canada Security Clearance (or ability to obtain).
• Access to a vehicle to get to site on Sundays.
• Must carry a valid Security Workers License.
• OFA 2 an asset.

Who we are:

Westguard Security Services Limited has been at the forefront of the asset protection arena for almost fifty years by being a leading-edge innovative security and safety solution provider. That is how we have become one of the largest and most trusted private security organizations in Canada. Westguard has proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects and has the largest and highest accredited K9 detection and screening division in Canada.

At Westguard we believe in living and acting by our values: R.E.A.C.H. · Respect · Empathy · Accountability · Courtesy & · Honesty. Our mission, vision, and values enabled us to be a finalist of the 2021 Canadian HR Awards' Excellence in Diversity & Inclusion category. We celebrate people of diverse backgrounds, experiences, abilities, and perspectives, and we believe that diversity enables the company to grow towards a better future. Join us if you believe you can make a difference.

Westguard is committed to maximizing employment and training opportunities for Indigenous, local, and regional residents. If you identify as a member of an Indigenous community, we encourage you to self-identify in our optional screening question.